Summary
Overview
Work History
Education
Skills
Volunteer experience
Timeline
Generic

Stephanie Peters

Halifax,NS

Summary

Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.

Overview

5
5
years of professional experience

Work History

Server

Buck Ugly's
10.2022 - Current
  • Greeting patrons excitedly, engaging with them in friendly, attentive manner
  • Actively and effectively promoting specials, drink deals and upselling premium liquor to increase revenue
  • Collaborating closely with bartenders to expedite drink orders and maintain well-organized bar areas
  • Adhering to all province and local alcohol service regulations, including verifying age and refusing service to intoxicated patrons
  • Building rapport with regular customers and ensuring valuable and welcomed connections during visits
  • Resolving customer concerns and complaints in professional and efficient manners to ensure positive experiences
  • Maintaining cleanliness and organization in server stations and bar areas
  • Fulfilled cleaning and organization duties upon beginning and end of every shift ensuring smooth, conflict free shift for all staff working
  • Supported needs of up to 25-30 people while maintaining other small group tables ensuring customers needs are met

Server

Calgary Sports & Entertainment Corporation
11.2021 - 08.2022
  • Cheerfully greeted new and returning customers developing strong relationships resulting in customer loyalty
  • Took care of multiple tables at once, recommended personal favourite items to best meet customer needs
  • Communicated with kitchen and other servers to allow for steady and peaceful flow throughout shifts
  • Memorized liquor products, wine lists and facts about personal favourite wines to create special and memorable experience for customers
  • Created safe, entertaining and memorable experience for customers
  • Provided speedy and meaningful service to multiple customers during intermissions
  • Resolved conflict involving customers resulting in customer satisfaction 100% of the time, efficiently and professionally

Server

Mckenzie Meadows Golf Course
06.2020 - 08.2022
  • Warmly greeted new and returning customers
  • Memorized rotating specials and over 30 menu items to meet customer's ideal wants and needs within reason for food orders
  • Took food and drink orders from customers, served breakfast, lunch, dinner and alcoholic beverages
  • Took care of many multiple tables at once, keeping up with drinks and maintaining great attitude to allow them wonderful experiences
  • Created cocktails and specialized drinks
  • Bussed and set tables
  • Communicated with kitchen and other servers to allow for steady and peaceful flow throughout shifts
  • Kindly greeted halfway house customers and took their snack/drink orders while maintaining restaurant customers
  • Re-stocked alcohol, snack and cooler stock after each shift
  • Swiftly and successfully resolved conflict involving customers resulting in customer satisfaction 100% of the time

Front of House

Via Cibo
08.2018 - 06.2021
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
  • Respectfully enforced proof of vaccination, maintained and enforced up-to-date cleanliness regarding COVID-19 protocols to ensure safety of employees and customers, - promoted restaurant specials and promotions to various businesses
  • Gained knowledgeable skills with Italian food and language
  • Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Took food and drink orders from customers, served brunch, lunch, dinner and alcoholic beverages
  • Took part in food preparation
  • Bussed and set tables
  • Opened and closed restaurant and was responsible for reconciling cash and receipts
  • Responsible for front of house including all online and curb side orders
  • Maintained and enforced strict up-to-date cleanliness and social distancing policies regarding COVID-19 outbreak to ensure both employee safety and customer satisfaction
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.

Education

Bachelor of Arts - Psychology

Dalhousie University
Halifax, NS
09.2022

Bachelor of Arts - Psychology

St. Mary's University
Calgary, AB
09.2021

Skills

  • Responsible, reliable and professional
  • Strong communication skills both verbal and written
  • Adapts well to changing environment
  • Excellent problem solving and critical thinking
  • Strong understanding of technology
  • Ability to lead and motivate others
  • Works well in team environments
  • Exceptional proficiency in strategic planning and organization
  • Efficient Multitasking
  • Wine service

Volunteer experience

Calgary Drop In Centre, Calgary AB -KitchenSupport/Meal Prep

March 2016

  • Assisted with meal preparation and meal serving to residents of the Drop In Centre
  • Meal consisted of wraps, salad, potato wedges
  • Worked in kitchen environment with others


Canadian Association For Disabled Skiing -Teachingassistant

January-March 2018

  • Assisted a child with learning disabilities on how to ski
  • Interpreted the child's thoughts without communication through body language and gestures
  • Helped children improve and become more experienced on ski's
  • Worked quickly and efficiently while skiing with non-experienced skiers with learning disabilities


Soup Sisters, Calgary AB -Kitchen Support

November 2015 - November 2016

  • Chopped fresh meat and vegetables
  • Labeled and filled soup containers that were later donated to charitable organizations
  • Worked in kitchen groups preparing soups
  • Communicated with strangers to ensure tasks were done professionally and efficiently

Timeline

Server

Buck Ugly's
10.2022 - Current

Server

Calgary Sports & Entertainment Corporation
11.2021 - 08.2022

Server

Mckenzie Meadows Golf Course
06.2020 - 08.2022

Front of House

Via Cibo
08.2018 - 06.2021

Bachelor of Arts - Psychology

Dalhousie University

Bachelor of Arts - Psychology

St. Mary's University

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Stephanie Peters