Stephanie Perrusquia
Santa Ana
Summary
Reliable Customer Service with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
13
13
years of professional experience
Work History
Customer Service/Cleaner Helper
Casa Bella Housecleaning Inc.
Santa Ana
01.2012 - Current
- Kept business entrances clean, tidy and professional in appearance.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Job Coach
Goodwill Industries Of California
Santa Ana
03.2018 - 11.2021
- Providing supervision to clients with developmental disabilities in individual or group enclave settings at the assigned location.
- Helping participants learn new job duties and skills to ensure they reach their potential, striving to achieve positive outcomes in competitive, integrated employment settings.
- Tracked and reported on clients' progress towards employment goals using case management tools.
- Monitored client's performance in the workplace by conducting follow-up visits with employers or supervisors.
- Identified and resolved barriers to employment through one-on-one coaching and support.
Education
Some College (No Degree) - American Sign Language
Santa Ana College
Santa Ana, CA01-2017
Bachelor of Science - Industrial Design
The Art Institute of California
Santa Ana, CA12-2016
High School Diploma -
Costa Mesa High
Costa Mesa, CA06-2012
Skills
- Work prioritization
- Problem-solving
- Progress monitoring
- Data gathering
- Intake documentation
- Attention to detail
- Basic maintenance
- Group and individual instruction
Affiliations
- Scholarship Award from 2012-2015
- Disney Imagineering Design Competition 2015
- Summer Reading Program at Santa Ana Library
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Job Coach
Goodwill Industries Of California
03.2018 - 11.2021
Customer Service/Cleaner Helper
Casa Bella Housecleaning Inc.
01.2012 - Current
Some College (No Degree) - American Sign Language
Santa Ana College
Bachelor of Science - Industrial Design
The Art Institute of California
High School Diploma -
Costa Mesa High