Stephanie Perez
Etobicoke,ON
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Excutive Assistant
IBT College
03.2022 - 08.2022
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Screened calls and emails and responded accordingly to support executive correspondence
- Used advanced software to prepare documents, reports, and presentations
- Organized envelopes, postage and mail correspondence for staff and leadership
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Restocked supplies and submitted purchase orders to maintain stock levels
- Edited documents to improve accuracy of language, flow, and readability
- Scheduled office meetings and client appointments for staff teams
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Kept school in full compliance with established policies, legal requirements, and student safety standards.
Instructor's Assistant
Ontario Good Roads
02.2022 - 03.2022
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
- Tutored students in reading, language arts and other subjects
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives
- Provided instructional support to students unable to attend regular classes
- Assessed student assignments to check quality and completeness before submission for grading
- Worked on PowerPoints for each class, correcting error and design of the PowerPoint for the instructor
- Arrived early before class starts to set up for the instructor class, made sure there were no technical issues regarding electronics, projector etc..
Administrative Assistant
Hicks Adams LLP
11.2021 - 12.2021
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Scheduled office meetings and client appointments for staff teams
- Arranged rapid office equipment repair and maintenance with vendors
- Organized weekly staff meetings and logged minutes for corporate records
- Drafted responses for exceptions on foreclosure procedural errors
- Prepared legal briefs, motions, and pleadings
- Assisted counsel in preparing answers, providing documentation and information for discovery request
- Created and implemented policies, workflow processes and work assignments.
Customer Service Representative
Moneykey
06.2021 - 08.2021
- Answer customers inquiries regarding their loans
- Assign there loan applications for customers
- Answer then phone for customers applying for loan
- Improved overall efficiency 25% by anticipating needs and providing outstanding support
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided information regarding charge accounts and loyalty programs
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Educated customers about billing, payment processing and support policies and procedures
Inbound Call Center Representative
Life Labs
11.2019 - 01.2020
- Answering inbound calls
- Helping customers with inquiries
- Answered phone with friendly greeting to create a positive inbound calling experience for customers
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes
- Exhibited high energy and professionalism when dealing with clients and staff
- Maintained organized and secure customer files to facilitate customer support and follow-up
Receptionist
Ogilvy Advertising Company
10.2019 - 11.2019
- Answered phone
- Picked up mail from postal office
- Booked hotel/travel for meetings
- Distributed mail throughout the office
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients and updated client records
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered and quickly redirected large volume of calls on central system
- Scheduled and confirmed appointments and meetings for senior management team.
Administrative Assistant
Canada ICI Capital Corporation
03.2019 - 04.2019
- Cleaned and organized kitchen/closet
- Booked meetings for clients
- Handled supply orders for office
- Deposited cheques at bank
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Created detailed expense reports and requests for capital expenditures
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Scheduled office meetings and client appointments for staff teams.
Receptionist
OpenText Software Company
06.2018 - 08.2018
- Organized mail
- Sent outgoing mail
- Booked meetings rooms
- Set up meetings rooms for clients
- Confirmed appointments, communicated with clients and updated client records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
Reconnect Community Health Services
03.2018 - 04.2018
- Transfer calls
- Organized mail
- Check voicemails from clients
- Managed multiple tasks and met time-sensitive deadlines
- Answered central telephone system and directed calls accordingly
- Confirmed appointments, communicated with clients and updated client records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Sales Associate
Old Navy
02.2014 - 06.2014
- Greeted customers in a friendly and welcoming manner
- Assisted customers in finding merchandise, sizes and explained sales
- Prepared merchandise for purchase
- Organized and participated in activities such as games, crafts, readings, and outings
- Prepared merchandise for the sales floor by pricing or tagging
- Processed product returns and assisted customers with other selections.
Retail Sales Representative
Stella's Corset
08.2012 - 01.2014
- Greeted customers in a friendly and welcoming manner
- Assisted customers in finding merchandise and explained products features and functions
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns
- Tracked down hard-to-find merchandise at diverse locations
- Assisted customers with locating and choosing merchandise in store departments
- Assisted customers by answering questions and fulfilling requests
Education
Undergrad Diploma - Arts And Sciences - General Arts And Sciences, science
Humber College
05.2018
HS Diploma - undefined
Notre Dame Catholic Secondary High School
06.2014
Skills
- MS Excel
- Ride operations
- Emergency evacuation procedures
- Ticket taking
- MS Outlook
- Customer assistance
- Materials distribution
- Safety Procedures
- Safety and compliance
Certification
CPR Certified Smart Serve Certified
Timeline
Excutive Assistant
IBT College
03.2022 - 08.2022
Instructor's Assistant
Ontario Good Roads
02.2022 - 03.2022
Administrative Assistant
Hicks Adams LLP
11.2021 - 12.2021
Customer Service Representative
Moneykey
06.2021 - 08.2021
Inbound Call Center Representative
Life Labs
11.2019 - 01.2020
Receptionist
Ogilvy Advertising Company
10.2019 - 11.2019
Administrative Assistant
Canada ICI Capital Corporation
03.2019 - 04.2019
Receptionist
OpenText Software Company
06.2018 - 08.2018
Receptionist
Reconnect Community Health Services
03.2018 - 04.2018
Sales Associate
Old Navy
02.2014 - 06.2014
Retail Sales Representative
Stella's Corset
08.2012 - 01.2014
Undergrad Diploma - Arts And Sciences - General Arts And Sciences, science
Humber College
HS Diploma - undefined
Notre Dame Catholic Secondary High School
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