Stephanie Peralta
Tegucigalpa,Francisco Morazan
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
3
3
years of professional experience
Work History
Team Leader
IntouchCX
06.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Gathered, organized and input information into digital database.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Customer Service Representative
IntouchCX
09.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Teacher
C.E.B The New Genesis School
07.2022 - 07.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Education
Associate of Arts - Graphic And Digital Design
Universidad Jose Cecilio Del Valle
Tegucigalpa, Honduras12-2027
High School Diploma -
England School
Tegucigalpa, Honduras07-2022
Skills
- Performance management
- Conflict resolution
- Database management
- Team motivation
- Coaching and mentoring
- Problem-solving
- Documentation and reporting
- Daily workflow improvement
- SMART goals
- Analytical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader
IntouchCX
06.2024 - Current
Customer Service Representative
IntouchCX
09.2023 - 06.2024
Teacher
C.E.B The New Genesis School
07.2022 - 07.2023
Associate of Arts - Graphic And Digital Design
Universidad Jose Cecilio Del Valle
High School Diploma -
England School
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