Stephanie Pearsall
Hayward
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ROMI Specialist II
Kaiser Permanente
09.2018 - Current
- Led cross-functional teams to implement process improvements enhancing operational efficiency.
- Followed all company policies and procedures to deliver quality work.
- Developed effective improvement plans in alignment with goals and specifications.
- Managed comprehensive records management system, ensuring compliance with organizational policies and legal requirements.
- Streamlined document retrieval processes, enhancing efficiency in information access and reducing turnaround time.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Supported legal teams during litigation cases by ensuring timely access to relevant documents and evidence materials.
Admitting Representative
Kaiser Permanente
11.2008 - 09.2018
- Managed patient admissions process, ensuring accurate data entry and documentation compliance.
- Trained new staff on hospital systems and procedures, enhancing team efficiency and service quality.
- Coordinated with medical teams to expedite patient flow and improve overall service delivery.
- Implemented process improvements that streamlined admission workflows, reducing wait times for patients.
Education
Master of Science - Master of Science in Management
Colorado Technical University
Colorado Springs, CO07-2025
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO08-2021
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Certification
- Work Smarter with Microsoft Excel Training - May 23, 2025
Timeline
ROMI Specialist II
Kaiser Permanente
09.2018 - Current
Admitting Representative
Kaiser Permanente
11.2008 - 09.2018
Master of Science - Master of Science in Management
Colorado Technical University
Bachelor of Science - Psychology
Colorado Technical University
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