Adept at navigating licensing processes, My expertise in documentation management and exceptional teamwork skills contributed significantly to streamlining operations and improving client satisfaction.
Professional with strong background in regulatory compliance and license management, prepared for this role. Expertise in navigating licensing requirements, ensuring adherence to provincial standards, and maintaining accurate records. Known for fostering team collaboration and flexibility, consistently delivering results. Strong analytical skills, effective communication, and keen attention to detail make reliable asset in dynamic environments.
Responsible to determine which type of licence the applicant needs to applying for.
Mail applications and guidelines to clients who are requesting information.
Receive applications for food premise licences (markets, temporary events, restaurants), ensure applications are completed in full. Notify client if any pertinent information is missing.
Enter application in the Hedgehog database, assign the application to a health inspector to process the application.
Issue licences that have been approved by the Regional Director, send by email and/or mail.
Ensure payments have been made and are updated in the clients account.
Prepare and issue licence renewals to remind clients to renew their food premise licence before the start of the fiscal year, also send out reminder letter (s) if they have not been received after the year end.
Send client denial letters for applications that are not submitted in a timely manner.
Co-ordinate efforts with various government agencies and provide high quality service to clients and stakeholders.
Providing coverage of other licensing officers as needed.
Respond to numerous inquiries by telephone and email.
Send refund requests to Service New Brunswick to client who have closed their business or who have over paid.
Provide Administrative Support to the Regional Medical Officer of Health for Zone 3. Strong area of concentration is the Medical Officer of Health's work calendar and schedule meetings with colleagues on his behalf.
Attend meetings and take minutes as requested by the medical officer of health.
Ensure the provincial on call list is sent out to all internal stakeholders
Ensure payment to physicians is processed for their on call hours in the Medicare Claims Entry database.
Submit equipment requests and account requests for staff within the digital workplace.
Coding specialist for invoices to be sent for approval in Fusion.
Prepare documents to be sent for translation and telecommunications.
Prepare Re-interment permits for the RMOH's approval.
Provide coverage for the Central Office admin.
Receive and track public complaints regarding restaurants, day cares, special care homes, Smoke Free Places Act, septic and all other health hazards.
Print all SSR financial reports from SNB.
Train incoming Administrative Support staff.