Guadalupe Hernandez
Huntington Park
Summary
Achieved significant sales growth by forging strong client relationships and addressing diverse needs with strategic solutions. Bilingual in Spanish, which enhances customer satisfaction and retention. Proven track record of exceeding sales quotas while actively collaborating with cross-functional teams.
Overview
23
23
years of professional experience
Work History
Outside Sales Representative
Sunbelt Rentals - General Tool & Equipment
Long Beach
02.2023 - 03.2026
- Exceeded monthly sales targets and quotas consistently.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Engaged new and existing customers to identify needs and recommend tailored product solutions.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Monitored competitor activities and market trends, refining sales strategies to enhance competitiveness.
- Contributed to weekly sales meetings to review performance metrics, develop improvement strategies, and exchange best practices.
- Collaborated with internal teams to fulfill orders and meet customer needs
Dispatcher Coordinator/Office Coordinator
Sunbelt Rentals
04.2014 - 02.2023
- Enhanced dispatch efficiency through implementation of new scheduling system and route optimization.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Delivered exceptional customer service by promptly addressing inquiries and efficiently resolving issues.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
- Stayed current on industry trends, technology advancements, changes in legislation affecting operations through continuous learning initiatives.
- Managed daily office operations, ensuring smooth functionality and timely completion of tasks.
- Streamlined document management to improve productivity and ensure smoother office operations.
- Strengthened office by training new administrative staff members on company protocols and best practices.
Front Office Manager
Architectural Glazing
01.2009 - 03.2013
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Coached employees in daily tasks and complex issues, fostering a collaborative work environment.
- Supervised and guided new employees, providing timely responses to questions to enhance understanding of job responsibilities.
- Reconciled end-of-day reports, ensuring accuracy in billing and payment processing.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Inside Sales Representative
United Rentals
03.2003 - 10.2008
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Interacted with customers to deliver friendly, professional service, fostering positive relationships.
- Responded to customer inquiries about products, prices, and availability, enhancing customer experience.
Education
High School Diploma -
Huntington Park Senior High School
Huntington Park, CA08-1997
Skills
- Sales negotiations
- Customer relationship management
- Sales transactions
- Cold calling
- Appointment Setting
- Bilingual in Spanish
- Problem-Solving
- Customer Service-Oriented
- Motivated Team Player
- Account management
Timeline
Outside Sales Representative
Sunbelt Rentals - General Tool & Equipment
02.2023 - 03.2026
Dispatcher Coordinator/Office Coordinator
Sunbelt Rentals
04.2014 - 02.2023
Front Office Manager
Architectural Glazing
01.2009 - 03.2013
Inside Sales Representative
United Rentals
03.2003 - 10.2008
High School Diploma -
Huntington Park Senior High School