Stephanie Palmer
Calgary
Summary
Dynamic and results-driven professional with a proven track record at Stephanie Elizabeth Permanent Cosmetics, excelling in client engagement and customer service. Recognized for enhancing customer satisfaction through effective problem-solving and multitasking skills, while implementing successful marketing strategies to boost brand awareness and foster client loyalty.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
Stephanie Elizabeth Permanent Cosmetics
09.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Server/bartender
Dinos Restaurant
09.2017 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Moxies Bar & Grill
01.2009 - 02.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server/Head Bartender
Plaza Restaurant
09.2002 - 02.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Arts - Humanities
University of Manitoba
Winnipeg, None05-2014
Skills
- Client engagement
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Menu memorization
- Hospitality service expertise
- Professional appearance
Languages
English
Certification
- Proserve Training - 2025
- Non-Violent Crisis Intervention Training-2024
Timeline
Server/bartender
Dinos Restaurant
09.2017 - 09.2019
Owner
Stephanie Elizabeth Permanent Cosmetics
09.2016 - Current
Server/Bartender
Moxies Bar & Grill
01.2009 - 02.2010
Server/Head Bartender
Plaza Restaurant
09.2002 - 02.2009
Bachelor of Arts - Humanities
University of Manitoba
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