Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Painson

Oakville,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

MD Canada
06.2022 - 02.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Prioritizing tasks to keep up with challenging deadlines.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.

Customer Care Executive

Bank of America
02.2020 - 11.2021
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Took ownership of customers issues to follow problems through to resolution.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Increased customer satisfaction, implementing feedback mechanisms for continuous service improvement.

Supervisor

Super Talk
07.2018 - 01.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Education

Bachelor of Administration -

UTESA
Santo Domingo

Business -

Sheridan
Mississauga, ON

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • CRM software
  • Appointment scheduling
  • Salesforce
  • Multitasking and organization
  • Data entry
  • Conflict resolution
  • Call center experience
  • Live chat support
  • Product knowledge
  • Active listening

Languages

English
Full Professional
French
Native or Bilingual
Spanish
Full Professional

Timeline

Customer Support Specialist

MD Canada
06.2022 - 02.2024

Customer Care Executive

Bank of America
02.2020 - 11.2021

Supervisor

Super Talk
07.2018 - 01.2020

Bachelor of Administration -

UTESA

Business -

Sheridan

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Stephanie Painson