Summary
Overview
Work History
Education
Skills
Volunteer
References
Timeline
Generic

Stephanie Paddle

North Cowichan,BC

Summary

Motivational Supervisor with extensive experience in monitoring, coordinating, and allocating employee efforts to achieve organizational goals. Demonstrated success in driving continuous improvement, fostering performance growth, and overseeing schedule management to enhance team efficiency and productivity.

Overview

18
18
years of professional experience

Work History

HIM Supervisor- Health Records & Registration

Island Health- Cowichan District Hospital
Duncan, BC
08.2024 - Current
  • Direct and supervise a team of 15 employees in the daily operations of health records and registration, ensuring adherence to hospital protocols and quality standards.
  • Recruit, hire, train, mentor, coach, evaluate, and, when necessary, terminate staff to maintain a high-performing, efficient team.
  • Coordinate staff schedules to optimize department workflow, and ensure appropriate coverage during peak periods.
  • Played a key role in the go-live of CPOE, Advanced Capture, CareAware Capacity Management, and BCMA Armbands, managing the scheduling and coordination of training for all team members.
  • Implemented new processes to streamline departmental workflows, boosting operational efficiency and significantly reducing bottlenecks, which led to faster patient processing times and smoother daily operations.
  • Monitored project progress and provided timely feedback to team members to ensure alignment with departmental goals and timelines.
  • Assisted in conflict resolution, fostering a collaborative, positive work environment, while addressing challenges effectively.
  • Introduced quality control measures, resulting in a significant reduction in error rates, and enhanced accuracy in patient records.
  • Cultivated and maintained strong working relationships with staff, senior management, and other departments.
  • Utilized a document management system to organize, maintain, and ensure the accuracy of patient and organizational records.
  • Managed office supplies inventory, placing orders and ensuring department needs were met efficiently.
  • Provided ongoing administrative support to senior management to facilitate smooth department operations and strategic planning.

Team Lead- Admitting, Switchboard & Morgue

Island Health- Cowichan District Hospital
Duncan, BC
01.2020 - 08.2024
  • Oversee day-to-day operations for the Admitting, Switchboard, and Morgue departments, ensuring that all departments run smoothly and efficiently.
  • Lead and mentor a team of 10 employees, providing training, performance evaluations, and continuous support.
  • Coordinate the admitting process for patients, ensuring accurate data entry, insurance verification, and smooth transitions between departments.
  • Manage switchboard operations, ensuring all incoming calls are routed to the appropriate departments promptly and professionally.
  • Supervise morgue registration operations, ensuring sensitive matters related to the deceased and their families are handled with professionalism, respect, and care.
  • Develop and implement standard operating procedures to improve operational efficiency and reduce errors across departments.
  • Collaborate with healthcare professionals, administrative staff, and external agencies to ensure a seamless patient and family experience.
  • Handle sensitive and potentially high-stress situations with professionalism, compassion, and attention to detail.
  • Ensure strict confidentiality and compliance with confidential information (CIM) and ensuring it is handled securely and professionally at all times.

Temp Regional HIM Supervisor

Island Health-Victoria General Hospital
Victoria, British Columbia
11.2023 - 05.2024
  • Supported 9 Registration Departments regionally, providing guidance on workflows, optimizing operational processes, and enhancing patient experience across multiple locations.
  • Responsible for staff scheduling to ensure optimal department coverage, addressing any gaps or high-demand periods to maintain efficiency.
  • Supported Remote Registration through BC Virtual Visit, enabling efficient virtual patient registration and ensuring seamless integration with hospital systems for improved patient experience.

Admitting & Switchboard Clerk

Island Health- Cowichan District Hospital
Duncan, British Columbia
12.2011 - 01.2020
  • Managed patient records and upheld confidentiality standards in compliance with privacy regulations.
  • Processed admissions and discharge paperwork, ensuring timely and accurate completion.
  • Trained and mentored new clerical staff on office procedures and hospital protocols.
  • Provided professional assistance to customers, addressing inquiries and resolving complaints.
  • Greeted and directed visitors, ensuring a positive first impression and assisting with their needs.
  • Utilized various computer software programs to create and format reports, labels, and forms.
  • Supported office clerical functions, including word processing, email communication, and office equipment management.
  • Received and distributed incoming mail, messages, and packages to appropriate personnel.
  • Maintained strict adherence to confidentiality rules to safeguard data integrity and minimize risk of data breaches.
  • Operated a multi-line telephone system, routing calls and providing timely assistance.
  • Processed payments, refunds, and exchanges efficiently, ensuring accuracy and customer satisfaction.
  • Supported Go-Live: PM Office

Bookkeeping Administrative Assistant

Self Employed
Duncan, BC
01.2016 - 01.2018
  • Managed financial records for small businesses, ensuring accuracy and timely updates of accounts.
  • Prepared and reviewed financial statements, including balance sheets, income statements, and cash flow reports.
  • Reconciled bank statements and credit card transactions to maintain accurate financial records.
  • Assisted clients with tax preparation by organizing documents, and ensuring timely submission to tax authorities.

Temp Patient Information and ER Admitting Clerk

Island Health- Royal Jubilee Hospital
Victoria, British Columbia
11.2013 - 04.2014
  • Managed patient registration and data entry in fast-paced emergency department.
  • Assisted with insurance verification and collected necessary documentation from patients.
  • Coordinated patient flow by communicating effectively with medical staff and departments.
  • Maintained confidentiality of patient information.
  • Answered incoming calls regarding patient inquiries or concerns.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Provided support to patients by explaining admission procedures and answering questions promptly.
  • Collaborated with emergency team to ensure smooth transitions for incoming patients.
  • Prepared medical records for admission into the ER system.
  • Greeted patients upon arrival to the ER and provided them with necessary forms to complete.

Admitting/Health Records/Physiotherapy Clerk

Island Health- Port Hardy Hospital
Port Hardy, BC
03.2007 - 12.2011
  • Managed patient intake process for emergency, inpatient, and outpatient services, ensuring seamless registration.
  • Ensured all forms and medical records were complete, accurate, and compliant with healthcare regulations.
  • Coordinate appointment scheduling for physiotherapy sessions, optimizing the clinic’s calendar to minimize delays.
  • Maintain accurate patient records.
  • Support physiotherapists with preparing patient charts, tracking treatment progress, and documenting changes in patient conditions.
  • Communicate with patients regarding scheduling, cancellations, and billing inquiries.
  • Assist in managing daily clinic operations, including processing referrals, updating files, and managing office supplies.

Education

Medical Office Assistant Diploma

CDI College
Calgary, AB
05-2004

High School Diploma -

Carihi Secondary School
Campbell River, BC
06-2003

Skills

  • Leadership Experience: Proven ability to lead and motivate teams, ensuring efficient project completion and fostering a collaborative work environment
  • Typing Speed: 60 wpm, ensuring fast and efficient data entry and document creation
  • Microsoft Office Suite: Proficient in Microsoft Outlook, Word, and Excel, with advanced skills in creating documents, managing emails, and performing complex data analysis
  • Software & Scheduling Tools: Experience with ESP/MySchedule for scheduling, time tracking, and workforce management
  • Bookkeeping & Accounting: Strong knowledge of bookkeeping processes and expertise in QuickBooks for maintaining financial records, generating reports, and managing transactions
  • Customer Service: 18 years of providing exceptional customer service, resolving inquiries, and ensuring customer for building long-term client relationship's
  • Team Collaboration & Independence: Ability to work autonomously or as part of a team to achieve goals and meet deadlines
  • Time Management & Multitasking: Adept at managing multiple tasks, prioritizing workloads, and meeting deadlines in fast-paced environments

Volunteer

Billet Home Coordinator
Jr A Hockey - Cowichan Capitals | August 2018 – 2022

  • Managed housing arrangements for players, ensuring they had a positive and supportive living environment.
  • Acted as the primary liaison between players, families, and the team management, fostering strong communication.
  • Coordinated travel and accommodation logistics for out-of-town players.
  • Organized team-building events and ensured players were well-integrated into the local community.

Team Manager
Cowichan Valley Soccer Association | 2015-2018

  • Coordinated team schedules, practices, and game-day logistics for all players.
  • Managed communication between players, coaches, and parents, ensuring smooth operations throughout the season.
  • Organized fundraising efforts to support team activities and resources.
  • Assisted coaches with player development and skill training during practices.

Parent Helper
Alex Aitken/Quamichan Elementary School | 2012 – 2021

  • Assisted teachers in managing classroom activities.
  • Coordinated events and activities for school functions, including field trips and fundraising efforts.

References

References available upon request.

Timeline

HIM Supervisor- Health Records & Registration

Island Health- Cowichan District Hospital
08.2024 - Current

Temp Regional HIM Supervisor

Island Health-Victoria General Hospital
11.2023 - 05.2024

Team Lead- Admitting, Switchboard & Morgue

Island Health- Cowichan District Hospital
01.2020 - 08.2024

Bookkeeping Administrative Assistant

Self Employed
01.2016 - 01.2018

Temp Patient Information and ER Admitting Clerk

Island Health- Royal Jubilee Hospital
11.2013 - 04.2014

Admitting & Switchboard Clerk

Island Health- Cowichan District Hospital
12.2011 - 01.2020

Admitting/Health Records/Physiotherapy Clerk

Island Health- Port Hardy Hospital
03.2007 - 12.2011

Medical Office Assistant Diploma

CDI College

High School Diploma -

Carihi Secondary School

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Stephanie Paddle