Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Stephanie Osuna

National City,CA

Summary

Professional with strong background in leadership and project coordination. Proven ability to enhance team performance and drive successful outcomes. Adept at managing multiple priorities, fostering collaboration, and adapting to dynamic environments. Skilled in problem-solving, decision-making, and effective communication.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Lead Case Manager

Southwest Key San Diego
10.2023 - 04.2025
  • Supervised a team of six case managers, providing guidance, support, and performance evaluations.
  • Oversaw case management processes, ensuring compliance with Office of Refugee Resettlement (ORR) policy and federal regulations.
  • Reviewed and staffed cases with federal specialists and case coordinators to ensure appropriate placement and services.
  • Completed audits as required by policy, ensuring documentation accuracy and adherence to compliance standards.
  • Developed and implemented strategies to improve workflow efficiency and case resolution timelines.
  • Served as acting Lead Case Manager in the absence of department leadership, supervising a total of 11 employees.
  • Facilitated team meetings and training sessions to enhance staff development and knowledge-sharing.
  • Coordinated cross-departmental collaboration to optimize client support and service delivery.

Case Manager & Mentor

Southwest Key Programs
01.2019 - 01.2023
  • Managed a caseload between 8-21 clients, providing individualized support and advocacy.
  • Conducted assessments and developed comprehensive service plans tailored to clients' needs.
  • Coordinated with social services, legal representatives, and healthcare providers to ensure client well-being.
  • Maintained detailed case notes and documentation in compliance with organizational and federal guidelines.
  • Assisted clients with integration into educational programs, employment opportunities, and community resources.
  • Facilitated group and individual counseling sessions to provide emotional and psychological support.
  • Served as a mentor to colleagues, reviewing cases and providing guidance to enhance team effectiveness.
  • Supported staff development by sharing best practices and coaching team members on complex case management strategies.

Employment Specialist

Father Joe’s Villages
01.2019 - 10.2019
  • Meet with clients to discuss their employment options based on their experience.
  • Finding resources around the downtown area and maintaining the job board at the Resource Room.
  • Informed clients about the classes that were provided at the EES department.
  • Assisted on coordinating on-site employment job fairs and provided referrals to community job fairs.
  • Develop and maintain relationships with community employers, career centers, social services agencies and other employment resources.

Administrative Assistant

Community Research Foundation/ New Vistas Crisis House
01.2017 - 01.2019
  • Assisting with preparation of medical records.
  • Reporting and tracking information for program management.
  • Maintained all office equipment including printers and copiers.
  • Monitored office supplies and replenished stock as necessary.
  • Processing invoices and reimbursement for employees.
  • Opening and closing assignments for clients.
  • Entering medical records into each client assignment.
  • Tracking and printing billing audits for every month as well as completing QSR for every quarter.

Youth Care Worker

Southwest Key Program
12.2016 - 03.2017
  • Provided Direct Care Services to youth to ensure that rations and appropriate supervisions levels were continuously met as per state and federal requirements.
  • Provided basic needs to youth during their arrival, such as meal, clothing, hygiene products, shower, and bedroom assignments.
  • Completed progress notes at the end of my shift, and detail notes were provided for the minors who were on 1:1 supervision.
  • Provided vocational courses and curriculum in a subject are approved by the program director.

Office of The City Attorney of San Diego
01.2016
  • Involved in the typing and closing of documents as well as the processing of client information.
  • Responsible for general office operations including upkeep of office records and filing system.
  • Reviewing closed cases and assigning them to the records center.
  • Compose and prepare confidential correspondence, reports and other complex documents.
  • Processing and sending restitution letters to victims and in putting the information received.

Federal Defenders of San Diego
01.2016 - 01.2017
  • Translating written reports or interviews to document investigators.
  • Identify case issues evidence needed, based on analysis of charges, complaints or allegations of law violations.
  • Interviewing clients on a regular basis after they have been arrested.
  • Delivering and completing the bond process application.

San Diego Mesa College Starbucks
01.2015 - 01.2016
  • Accurately processes transactions through the POS and counts back change to customers.
  • Maintaining the highest level of standards for all products preparation.
  • Communication with coworkers and management to solve problems and improve quality and service.

Internship

South Bay Community Services/ Domestic Violence
01.2014 - 01.2015
  • Telephone assistance of domestic violence hotline.
  • Interview subject’s cases according to their situation.
  • Dispense important needs such as, food and utilities.
  • Schedule appointments with their case manager.

10 Dollar Shoe Store
01.2014 - 01.2015
  • Created seasonal clothing, displays, including dressing and arranging mannequins.
  • Assisted customers with different sizes and offering style suggestions.
  • Managed the cash register, including customer returns.
  • Welcomed each customer to the store and offered help as needed.

Puente Program/ Puente Club
01.2012 - 01.2015
  • Guide new members to all of opportunities the campus has to offer.
  • Advise to all clubs, programs and special interest groups the school has to offer.
  • Active in forecasting, constructing and fundraising activities. As well as manage a proposed budget.

San Diego Mesa College C – Store
01.2013 - 01.2014
  • Perform stock duties and maintain merchandise counter and displays in a clean, neat, and orderly manner.
  • Operated Cash register for cash or credit card transactions.
  • Provided exceptional guest service by greeting and interacting with guests.

Education

Bachelor - Administration of Justice

San Diego State University
San Diego, CA
08.2017

Associates Degree -

San Diego Mesa College
San Diego, CA
05.2015

Skills

  • Job development
  • Employer outreach
  • Community collaboration
  • Training coordination
  • Training facilitation
  • Decision-making capacity
  • Problem-solving
  • Time management
  • Multitasking
  • Team leadership
  • Adaptability and flexibility

Languages

Bilingual (English/Spanish)

Certification

  • First Aid/CPR Certified
  • CPI Certified

Timeline

Assistant Lead Case Manager

Southwest Key San Diego
10.2023 - 04.2025

Case Manager & Mentor

Southwest Key Programs
01.2019 - 01.2023

Employment Specialist

Father Joe’s Villages
01.2019 - 10.2019

Administrative Assistant

Community Research Foundation/ New Vistas Crisis House
01.2017 - 01.2019

Youth Care Worker

Southwest Key Program
12.2016 - 03.2017

Office of The City Attorney of San Diego
01.2016

Federal Defenders of San Diego
01.2016 - 01.2017

San Diego Mesa College Starbucks
01.2015 - 01.2016

Internship

South Bay Community Services/ Domestic Violence
01.2014 - 01.2015

10 Dollar Shoe Store
01.2014 - 01.2015

San Diego Mesa College C – Store
01.2013 - 01.2014

Puente Program/ Puente Club
01.2012 - 01.2015

Bachelor - Administration of Justice

San Diego State University

Associates Degree -

San Diego Mesa College

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