Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stephanie O'Sullivan

Vancouver,British Columbia

Summary

Customer success enthusiast with a proven ability to drive retention, revenue growth, and team enablement across high-impact portfolios. Skilled in consultative selling, cross-functional collaboration, and leading strategic initiatives. A proactive, solutions-focused self-starter committed to delivering value and developing both customer and team success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Tipalti
02.2024 - Current
  • Manage a low-touch portfolio of 150+ accounts and support scaled customer success initiatives.
  • Grew multiple accounts beyond low-touch thresholds; currently managing accounts up to $170K ARR.
  • Exceeded 2024 revenue target by 46%, achieving $718k against a $490k goal.
  • Delivered 20 advocacy activities in 2025 so far, more than triple the annual target of 6.
  • Onboarded 4+ new hires by leading training sessions and serving as a key onboarding partner.
  • Acted as subject matter expert for the Estimator; partnered with enablement to develop CS and onboarding training.
  • Member of the organizing committee for the Vancouver team event.
  • Led estimator tool training, resulting in a 54% increase in team confidence (avg. score improved from 2.85 to 4.38)

Account Executive

Scout Talent Software & Services
06.2023 - 01.2024
  • Drove client acquisition and lead conversion through proactive research and strategic networking.
  • Managed end-to-end sales cycle, from prospecting to contract negotiation and closing.
  • Led internal workshops to help team members overcome objection handling.
  • Led product feedback initiatives with cross-functional partners

Account Manager

Teamwork software company
10.2020 - 04.2023
  • Exceeded expansion targets by 20-40%, securing high-value deals and directly contributing to over 600k in annual revenue growth.
  • Owned a diverse portfolio that consisted of 80-100 enterprise and lower revenue accounts.
  • Mentored 5+ new account managers, leading onboarding sessions and workshops to elevate performance and product expertise.
  • Delivered executive-level MBRs and strategic forecasts, influencing account planning.
  • Developed and implemented scalable success plans and training programs, improving onboarding efficiency.
  • In year two, began leading team meetings and assuming leadership responsibilities during manager absences to ensure continuity and support.

Client Experience Specialist

LegitFit Start-up Saas Company
01.2019 - 10.2020

Fitness coach and administrative assistant

School Fitness Ireland
01.2018 - 04.2020

Education

Bachelor of Business (Honors) -

Munster Technological University
2020

Bachelor of Business - Recreation and Leisure Management

Munster Technological University
2019

Skills

    Digital skills

  • Salesforce
  • HubSpot
  • Gainsight
  • Zendesk
  • Zoom
  • Glean

    Personal skills

  • Strong communicator
  • Self-motivated
  • Relationship management
  • Results driven
  • Gritty

Certification

  • Professional Diploma in Leadership and Management
  • Top Performer Award – Tipalti (2024)
  • Most Valuable Person – Teamwork (2021)
  • President’s Club Inductee – Teamwork

Timeline

Customer Success Manager

Tipalti
02.2024 - Current

Account Executive

Scout Talent Software & Services
06.2023 - 01.2024

Account Manager

Teamwork software company
10.2020 - 04.2023

Client Experience Specialist

LegitFit Start-up Saas Company
01.2019 - 10.2020

Fitness coach and administrative assistant

School Fitness Ireland
01.2018 - 04.2020

Bachelor of Business - Recreation and Leisure Management

Munster Technological University

Bachelor of Business (Honors) -

Munster Technological University

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Stephanie O'Sullivan