Stephanie Ortiz
Bellflower
Summary
Dynamic professional with a proven track record in delivering exemplary customer service by effectively addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction. Strong communication and problem-solving skills consistently contribute to fostering positive client relationships and exceeding service standards. Experienced in managing pharmacy operations with a keen focus on accuracy, efficiency, and regulatory compliance, while conducting inventory management and collaborating with healthcare professionals to optimize patient care. Adept at project coordination and multitasking, providing essential support in organizing events and streamlining processes to enhance overall operational efficiency.
Developed efficient administrative practices in remote work environment. Skilled in managing schedules, coordinating virtual meetings, and handling correspondence. Seeking to transition into new field, leveraging strong organizational and communication skills to contribute effectively.
Overview
28
28
years of professional experience
Work History
Tax Debt Coordinator
Tax Relief Advocates
01.2025 - 10.2025
- Managed complex calendar schedules for multiple executives, ensuring all appointments were coordinated effectively.
- Served as a communication liaison between departments, effectively relaying information and facilitating collaboration.
- Performed data entry and management tasks, maintaining accurate and up-to-date records within the database.
- Generated detailed reports to assist management in decision-making processes, enhancing operational efficiency.
- Processed and prepared a variety of documents, including reports and correspondence, ensuring accuracy and compliance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
South Coast Mission Pharmacy
02.2021 - 12.2024
- Proficient in computerized pharmacy billing, utilizing software to accurately process healthcare claims, generate invoices, and manage patient billing information. Applied knowledge of company systems to ensure precise and compliant billing practices. Conducted thorough insurance verification and maintained up-to-date records for seamless financial transactions within a medical setting. Front desk operations and in-person customer service.
- Managed complex calendar schedules for multiple executives, ensuring all appointments were coordinated effectively.
- Processed and prepared a variety of documents, including reports and correspondence, ensuring accuracy and compliance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Collections Supervisor
Sherwood Management
04.1998 - 02.2021
- As a Collection Supervisor, led a team in managing and optimizing the collection process. Oversaw the implementation of effective debt recovery strategies, monitored account delinquencies, and ensured compliance with regulatory guidelines. Utilized data analysis to identify trends and implemented solutions to improve overall collection performance. Fostered a collaborative and goal-oriented environment to meet collection targets.
Education
High school or equivalent - General Studies
Norwalk High School
Norwalk, CA06.1981
Skills
- Communications - Customer Service - 10 years
- Front desk operations - Crew supervisor - 10 years
- Adaptability - Problem Solving - 10 years
- Time Management - Attention to Detail - 10 years
- Supervisor - Lead - 10 years
- Data entry
- Customer service
- Decision-making
Timeline
Tax Debt Coordinator
Tax Relief Advocates
01.2025 - 10.2025
Administrative Assistant
South Coast Mission Pharmacy
02.2021 - 12.2024
Collections Supervisor
Sherwood Management
04.1998 - 02.2021
High school or equivalent - General Studies
Norwalk High School