Stephanie Orozco
Redondo Beach
Summary
Dynamic operations leader with a proven track record at Whole Foods Market, excelling in performance management and process improvement. Skilled in mentoring teams and driving operational excellence, I successfully transitioned 25 stores to a new model, enhancing customer experiences and fostering collaboration across departments. Passionate about developing talent and optimizing results.
Overview
23
23
years of professional experience
Work History
Senior Operations Representative
Whole Foods Market
07.2024 - Current
- Collaborated with Team Leaders to optimize daily operations and improve customer service experiences.
- Trained and mentored leadership on operational protocols and Whole Foods Market standards to ensure compliance and efficiency.
- Established a culture of excellence within portfolio stores by setting clear expectations for quality service delivery while offering ongoing guidance and support.
- Collaboratively evaluated team performance and provided coaching to address inefficiencies.
- Assisted in department cleanliness and organization, contributing to a welcoming shopping environment.
- Conducted regular reviews of operations and identified areas for improvement.
- Collaborated with various departments to support daily activities oversight and coordination.
- Evaluated daily operations while maintaining compliance with company policies and procedures.
- Ensured that processes and procedures were implemented to streamline operations.
- Educated staff on the organizational mission and goals to help team members achieve success
- Implemented continuous improvement strategies by identifying opportunities and executing action plans.
- Executed data-driven decisions using analytics tools to monitor trends and team performance.
Ecommerce Business Partner
Whole Foods Market Inc
07.2022 - 07.2024
- Monitored full operational area performance to meet financial goals and maintain excellent customer service and experience.
- Trained and guided team leadership and peers on operational protocols and Whole Foods Market standards to ensure compliance and efficiency.
- Reduced operational risks while organizing data to forecast performance trends.
- Developed and implemented training and strategies for both team leadership and peers to ensure operational excellence and an overall great customer experience.
- Conducted regular reviews of operations and identified areas for improvement.
- Organized meetings and presentations, facilitating effective information sharing among team leadership and peers.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken
- Oversaw the transition of 25 stores from one operating model to another. Developed leadership in all 25 stores.
- Oversaw the rebalance of volume in four stores. Coordinated leadership, team member placement, and equipment.
Softball Coach
Torrance Unified School District
01.2003 - 05.2007
- Developed practice plans focused on skill development and teamwork for athletes.
- Mentored student-athletes in sportsmanship, discipline, and time management skills.
- Coordinated game strategies to enhance team performance and adaptability during competitions.
- Analyzed player performance data to identify areas for improvement and tailored training sessions accordingly.
- Fostered a positive team culture through effective communication and conflict resolution techniques.
- Improved player skills by designing targeted practice drills focusing on fundamentals, techniques, and game strategy.
- Boosted player motivation through positive reinforcement, constructive feedback, and individualized attention.
- Collaborated with assistant coaches to design practice schedules that optimized skill development and team cohesion.
- Worked with parents, players and staff to acheive success while taking accountability for team performance, positve or negative
Education
No Degree - Liberal Studies
California State University, Long Beach
Long Beach, CASkills
- Operational excellence
- Cross-functional communication
- Interpersonal communication
- Performance management
- Process improvement
- Mentoring and coaching
- Adaptability and flexibility
- Problem-solving aptitude
- Idea development and brainstorming
- Workflow optimization
- Analytical thinking
- Cross-department collaboration
Accomplishments
Successfully, transitioned 25 stores into a new operating model. Developed leadership at these stores.
Oversaw the successful rebalance of 4 stores, coordinating across multiple departments
Kept Legacy SP stores off RISE program for almost a full year
Currently all portfolio stores are Green
Timeline
Senior Operations Representative
Whole Foods Market
07.2024 - Current
Ecommerce Business Partner
Whole Foods Market Inc
07.2022 - 07.2024
Softball Coach
Torrance Unified School District
01.2003 - 05.2007
No Degree - Liberal Studies
California State University, Long Beach