Stephanie O’Neal
San Francisco
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
8
8
years of professional experience
Work History
Program Manager SSVF/Roads Home
Insight Housing
03.2023 - 11.2024
- Managed a hybrid work schedule to ensure seamless program operations.
- Directed cross-functional teams to deliver complex programs on schedule and within scope.
- Improved project outcomes by identifying risks early and implementing mitigation strategies.
- Managed program timelines and budgets for ensuring alignment with organizational goals.
- Enhanced stakeholder relationships with effective communication and regular progress updates.
- Oversaw resource allocation to optimize productivity and minimize delays.
Support Services Manager
Episcopal Community Services (ECS)
10.2021 - 03.2023
- Coordinated a hybrid work schedule to guarantee uninterrupted program operations.
- Oversaw various programs focused on maintaining and preserving housing infrastructure.
- Oversaw food insecurity programs, enhancing resource distribution and community support
- Oversaw the management of program and departmental budgets.
- Reconciled departmental monthly expense reports to ensure accurate financial tracking.
- Administered sick leave and vacation hours, maintaining accurate records and compliance with company policies.
- Facilitated operations and staff meetings to ensure smooth workflow.
- Trained staff to enhance performance and efficiency.
Housing Navigator and Tenancy Stabilization Specialist
Episcopal Community Services (ECS)
07.2018 - 10.2021
- Managed a hybrid work schedule to ensure seamless program operations.
- Cultivated and maintained relationships with clients eligible for housing throughout the placement process.
- Guided clients through the housing application process, including document collection, interview attendance, and grievance resolution for denied applications.
- Delivered clinical and supportive services to enhance tenant stability and success.
- Supported tenants in overcoming difficulties with adapting to new surroundings, managing isolation, and maintaining financial and social stability.
- Created and maintained comprehensive notes for each client interaction to ensure compliance with grant requirements.
Roving Case Manager III
Episcopal Community Services (ECS)
03.2017 - 07.2018
- Developed comprehensive policies and protocols to enhance participant experiences.
- Assisted the program manager in managing participants' rental payments to ensure timeliness.
- Collaborated with participants to establish budgeting goals and objectives.
- Compiled and organized housing readiness packets for submission.
- Advocated for participants to access supportive and financial services.
- Served as a liaison between money management programs and participants.
- Documented client interactions in the database, ensuring compliance with grant requirements.
Education
Master of Arts - Forensic Psychology
Argosy University
Skills
- Self Directed
- Proficient Problem Solver
- Effective Critical Thinking Skills
- Keen Attention to Detail
- Excellent Communication abilities
- Technically adaptable
- Timeline development
- MS Outlook
- MS Teams
- MS Word
- MS Excel
- MS PowerPoint
- Adobe Acrobat
Timeline
Program Manager SSVF/Roads Home
Insight Housing
03.2023 - 11.2024
Support Services Manager
Episcopal Community Services (ECS)
10.2021 - 03.2023
Housing Navigator and Tenancy Stabilization Specialist
Episcopal Community Services (ECS)
07.2018 - 10.2021
Roving Case Manager III
Episcopal Community Services (ECS)
03.2017 - 07.2018
Master of Arts - Forensic Psychology
Argosy University
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