Stephanie Olorunmaiye
Kitchener,Canada
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5+ years of relevant work experience to the team.
Overview
9
9
years of professional experience
Work History
Patient Service Coordinator
Anova Fertility
Kitchener
11.2022 - Current
- Accurately collected, recorded and ensured distribution of over 200 patient information to appropriate staff
- Ensured proper referrals and authorizations are in place at time of check in
- Performed clerical, scheduling and record keeping activities, often simultaneously, in support of patients and staff
- Responds to daily influx of telephone-based and written communications from members and providers pertaining to patient's care, notices, and referrals
- Provided information regarding financial policies, registration requirements and referral resources
- Communicating with labs, healthcare providers, and insurance companies
- Facilitated flow of documents between patient and providers by communicating with healthcare team members regarding completion of care coordination activities
- Assisted in new office setup while serving in between management, service providers and staff to ensure delivery of quality patient care.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
- Resolved customer complaints using established follow-up procedures.
Administrative Assistant
Cetras services
Nigeria
08.2020 - 10.2022
- Executed more than 100 record filing system to improve document organization and management
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Created presentations to inform, motivate and persuade internal and external audiences
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Screened visitors and issued badges to maintain safety and security
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity
- Drafted correspondence and other documents for CEO and department heads in company's voice
- Scheduled office meetings and client appointments for staff teams
- Record and prepare minutes of meetings, seminars and conferences.
- Transcribed and organized information to assist in preparing speeches and presentations.
Scheduling Coordinator
Business school of commerce management
Nigeria
07.2018 - 06.2020
- Creates initial schedules for company
- Keeps track of over 200 patients' logistical details
- Partners closely with senior managers to promptly identify and fill open positions with suitable candidates
- Coordinates with recruiter and HR Coordinator when onboarding new candidates
- Made timely changes and updates to schedules in central scheduling system on daily basis
- Negotiated and secured software and services to streamline and optimize company schedule management.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Customer Service Associate
Atlantic Fluids and Integrated Services
Nigeria
02.2015 - 12.2017
- Communicated all Institute initiatives and promotions to customers to generate return business
- Produced monthly reports using advanced Excel spreadsheet functions
- Maintained register, kept inventory records, and collected sensitive information from customers to help in appeal process
- Met target and increased flow of income for Institute and increased referral rate for company by 20%
- Ensured that customer complaints and feedback were handled properly and in timely manner
- Determined customer needs by asking relevant questions and listening actively to responses.
Education
Master of Science - Human Resources Management
University of South Wales
Treforest, United Kingdom01.2017
Bachelor of Science - Information Resources Management
Babcock University
Illishan-Remo, Ogun State01.2014
Skills
- Customer Service
- Microsoft Office
- Critical Thinking
- Time & Task Management
- Problem-solving
- Team Member Development
- Effective Communication
- Technical Troubleshooting
- Accuro Emr
- Administrative support
- Phone and Email Etiquette
- Registration and Scheduling
Languages
English
Full Professional
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPaid time off401k matchWork from home option4-day work weekTeam Building / Company RetreatsPersonal development programsCompany Culturecooking and reading
i love to cook and explore meals from other culture, it makes me feel like i traveled to those countries without spending flight tickets
Timeline
Patient Service Coordinator
Anova Fertility
11.2022 - Current
Administrative Assistant
Cetras services
08.2020 - 10.2022
Scheduling Coordinator
Business school of commerce management
07.2018 - 06.2020
Customer Service Associate
Atlantic Fluids and Integrated Services
02.2015 - 12.2017
Master of Science - Human Resources Management
University of South Wales
Bachelor of Science - Information Resources Management
Babcock University