Stephanie Oliveira Dowen
Merced
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lead Generator
EcoWater Systems
04.2025 - 09.2025
- Generated high-quality leads through targeted outreach and research strategies.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales team.
Shift Lead
Peet’s Coffee
08.2022 - 09.2023
- Supervised daily operations ensuring efficient workflow among team members.
- Trained and mentored new staff on coffee preparation and customer service protocols.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Assistant Site Lead
California Teaching Fellows Foundation
08.2020 - 08.2022
- Collaborated with educational institutions to align initiatives with community needs.
- Coordinated resource allocation for projects, optimizing use of funds and materials across initiatives.
- Developed instructional support resources.
Assistant Site Lead – Belleview Elementary School
California Teaching Fellows Foundation
- 08.2020
- Developed instructional support resources for tutors to utilize, assisted with meal distribution; Assisted with inventory, staff and resource management, and budget analysis.
Tutor
California Teaching Fellows Foundation
06.2020 - 08.2020
- Created lesson plans for after school program academic skills development
Embedded Peer Mentor
Merced Community College District
02.2017 - 2020
- Facilitated peer support sessions to enhance student engagement and retention.
- Assisted in developing educational resources tailored to diverse student needs.
- Developed strong relationships with mentees, fostering a positive learning environment.
Intern
Dassault Systèmes Americas Corp.
08.2014 - 11.2014
- 400-hour internship for logistics optimization-based projects.
- Collaborated with cross-functional teams to gather requirements and provide technical support.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Arts - English
California State University, Fresno
Fresno, CA12.2020
Associate of Arts - English; Psychology
Merced Community College
Merced, CA12.2018
Associate of Arts - Psychology
Merced Community College
Merced, CA12.2018
Professional Technical Certificate - Technological Business and Management Axis
Centro Universitário Sociesc
Blumenau, Santa Catarina, Brasil08.2015
Skills
- Client relationship management
- Customer retention
- Customer service
- Team supervision
- Workflow optimization
- Inventory Management
- Safety compliance
- Verbal and written communication
Certification
- ServSafe Food Handler certified
Languages
English
Portuguese
Spanish
Honor Awards and Presentations
Honors: Graduated - Summa Cum Laude, Student of the Year
Member: Alpha Gamma Sigma, Phi Theta Kappa
Presentations:
Oliveira, Stephanie. “The Underdog’s Champion.” CSU Fresno, Undergraduate Conference on Multiethnic Literatures of the Americas, vol. 10, 2019.
Oliveira, Stephanie. “Cheers for Peers.” 3CSN, Nor Cal Tutor Expo '18, 2018.
Timeline
Lead Generator
EcoWater Systems
04.2025 - 09.2025
Shift Lead
Peet’s Coffee
08.2022 - 09.2023
Assistant Site Lead
California Teaching Fellows Foundation
08.2020 - 08.2022
Tutor
California Teaching Fellows Foundation
06.2020 - 08.2020
Embedded Peer Mentor
Merced Community College District
02.2017 - 2020
Intern
Dassault Systèmes Americas Corp.
08.2014 - 11.2014
Assistant Site Lead – Belleview Elementary School
California Teaching Fellows Foundation
- 08.2020
Bachelor of Arts - English
California State University, Fresno
Associate of Arts - English; Psychology
Merced Community College
Associate of Arts - Psychology
Merced Community College
Professional Technical Certificate - Technological Business and Management Axis
Centro Universitário Sociesc