Stephanie Okeke
Scarborough ,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
3
3
Certification
Work History
Regional Sales Representative
Multichoice ,DSTV
03.2022 - 03.2023
- Implemented marketing strategies and techniques, increasing revenue, and customer satisfaction.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Sold Product or Service and served as resource and consultant to customer throughout sales process.
Tax Officer
Federal Inland Revenue Service
03.2021 - 04.2022
- Researched tax issues and stayed current on all federal and state tax laws.
- Prepared all federal and state income tax paperwork for extensions and returns.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Analyzed tax issues and made recommendations for remediation to management.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Prepared tax returns for individuals and businesses.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Radio Presenter (intern)
Federal Radio Corporation Of Nig. FRCN
03.2019 - 09.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor In Mass Communication - Journalism And Mass Communication
Bingham University
Nasarawa, NigeriaSkills
Business management
Script writer
Human Resource management
Microsoft Excel
Communication specialist
Sales and Marketing
Microsoft word/ office
Project management
Certification
- Allison online course certification in
- International and strategic Human Resources management
- Project management
- International business
Timeline
Regional Sales Representative
Multichoice ,DSTV
03.2022 - 03.2023
Tax Officer
Federal Inland Revenue Service
03.2021 - 04.2022
Radio Presenter (intern)
Federal Radio Corporation Of Nig. FRCN
03.2019 - 09.2019
Bachelor In Mass Communication - Journalism And Mass Communication
Bingham University