Stephanie Nolasco
Vancouver,Canada
Summary
Detail-oriented and client-focused banking and administrative professional with over 7 years of experience in customer service, front-desk operations, and financial services. Proven ability to build strong client relationships, streamline administrative processes, and deliver exceptional service in fast-paced environments. Recently completed an MBA, enhancing leadership, strategic thinking, and business management capabilities.
Overview
7
7
years of professional experience
Work History
Administrative Assistant / Front Desk
Broadway Station Eye Clinic
08.2023 - Current
- Streamlined patient appointment bookings and record management, maintaining system efficiency for over 3,000 client records.
- Coordinated patient communications via telephone, SMS, and email, ensuring seamless scheduling and addressing patient concerns promptly.
- Assisted in pre-screening and post-screening exams, contributing to improved patient care and clinic workflow.
- Processed payments, insurance, and issued invoices, maintaining accurate financial records and enhancing billing efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Sales and Service Associate
Philippine National Bank
04.2018 - 04.2023
- Delivered exceptional customer service by building strong client relationships and providing tailored financial solutions in a high-volume banking environment.
- Processed daily transactions including deposits, withdrawals, fund transfers, and bill payments with accuracy and efficiency.
- Promoted bank products and services such as savings accounts, loans, and credit cards, contributing to increased customer engagement and sales growth.
- Ensured compliance with internal controls, audit standards, and financial regulations by strictly following operational and security procedures.
- Trained and mentored new tellers on cash handling, system navigation, and customer service protocols to improve team performance.
- Accurately maintained customer records, opened and closed accounts, and resolved account inquiries while upholding a high level of confidentiality.
- Consistently met and exceeded performance targets related to customer satisfaction, transaction accuracy, and referral generation.
Education
MBA -
University Canada West
Vancouver, BC12-2024
Bachelor of Science in Business Administration - Financial Management
Far Eastern University
12.2017
Skills
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Strong communication and interpersonal skills
- Fast and accurate data entry and record management
- Ability to multitask and meet deadlines
- Knowledge of financial transactions and customer service protocols
- Experienced in front-desk operations and patient care coordination
- Office administration
- Scheduling and calendar management
Languages
English
Full Professional
Timeline
Administrative Assistant / Front Desk
Broadway Station Eye Clinic
08.2023 - Current
Sales and Service Associate
Philippine National Bank
04.2018 - 04.2023
Bachelor of Science in Business Administration - Financial Management
Far Eastern University
MBA -
University Canada West
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