Stephanie Noble
Kitchener,Canada
Summary
Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in communicating with multiple user groups diplomatically and compassionately. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator passionate about delivering engaging programs for all citizens.
Overview
19
19
years of professional experience
Work History
Administrative Coordinator (Aquatics)
City of Kitchener
02.2019 - Current
- Work closely with City staff and third-party partners: facilitating multiple groups in getting enough pool space to ensure smooth delivery of programs and services
- Facilitate the planning, coordinating and implementation of programs, services and special events to maximize the use of the pool and room space at sites across the City
- Provide leadership and coordination to office staff related to the day-to-day operations of multiple centres, ensuring a consistent level of quality customer service through creation of Standard Operating Procedures
- Proactively identify opportunities for improving administrative processes, implementing changes that lead to increased efficiency and effectiveness
- Monitor staff performance and report any issues to the Aquatic Supervisor for resolution
- Ensure a consistent level of care and maintenance of the facility is upheld, communicating with other departments such as: facility maintenance, security, outdoor grounds etc.
Office & Program Assistant
City of Kitchener
08.2019 - 12.2019
- Provided leadership and coordination to community centre staff, related to day-to-day operations of the centre
- Lead team of office staff: created office schedules, motivated and recognized office staff on their work, and provided feedback to staff as required
- Coordinated all facility bookings and rentals as well as built, nurtured and maintained relationships between facility and ongoing rental groups
- Monitored and addressed customer issues and addressed patron behavior issues when required
Aquatics Resource Clerk
City of Kitchener
01.2016 - 12.2019
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished customer service abilities.
Aquatic Clerk
City of Kitchener
01.2008 - 12.2016
- Managed walk-in customers and incoming calls professionally, assisting with program registration and providing information about the facility and its programs
- Demonstrated strong organization and time management skills, prioritized tasks with minimal supervision
Team Lead Childcare Worker
YWCA Kitchener-Waterloo
01.2006 - 12.2010
- Created and implemented after school program designed for children of varying ages, interests and needs
- Led team of childcare workers in delivery of programs
- Ensured all safety regulations met and exceeded while fostering fun and inclusive environment
Education
Bachelor of Education -
Nipissing University
01.2006
Bachelor of Arts - Psychology
University of Waterloo
01.2004
Accomplishments
- Collaborated with ActiveNet Specialists and other Admin Coordinators in the development of standardized training for all new hires
- Created standard operating procedures to streamline customer service processes at multiple locations across the City ensuring standards are met or exceeded
Workshops And Certifications
- Customer Service Excellence
- 2SLGBTQ+ Allyship
- Beyond Stigma: Increasing Our Understanding of Mental Health and Addiction
- CPI Verbal Intervention Training
- Standard First Aid with CPR-C
Timeline
Office & Program Assistant
City of Kitchener
08.2019 - 12.2019
Administrative Coordinator (Aquatics)
City of Kitchener
02.2019 - Current
Aquatics Resource Clerk
City of Kitchener
01.2016 - 12.2019
Aquatic Clerk
City of Kitchener
01.2008 - 12.2016
Team Lead Childcare Worker
YWCA Kitchener-Waterloo
01.2006 - 12.2010
Bachelor of Education -
Nipissing University
Bachelor of Arts - Psychology
University of Waterloo
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