A seasoned professional with over 25 years of experience in driving organizational transformation, operational excellence, and strategic innovation across diverse industries and global markets. Recognized for a proven ability to align organizational goals with market opportunities, optimize performance, and foster sustainable growth within complex regulatory environments.
Key Highlights:
Strategic Planning & Positioning
Expertise in developing and implementing short-, mid-, and long-term strategies that adapt to dynamic environments and deliver measurable impact. Pioneered balanced scorecard approaches to align organizational metrics with strategic objectives.
Operational Leadership
Led multi-functional teams across Communications, Engagement, Governance, and IT to achieve operational efficiency. Extensive experience embedding data-driven decision-making frameworks, including privacy compliance under FIPPA and strategic data utilization.
Corporate Governance & Maturity
Developed board-level dashboards and implemented KPIs to monitor corporate maturity and drive accountability. Cultivated strategic relationships with government, industry, and public stakeholders to strengthen organizational influence and credibility.
Project & Change Management
Managed global-scale projects, including CRM implementations and organizational restructuring, with a focus on risk mitigation and resource optimization. Designed and executed change management initiatives and process redesign to support cultural alignment and performance improvement.
Data-Driven Innovation
Delivered transformative insights through data analytics integration, audience mapping, and stakeholder research to guide strategic decisions. Operationalized insights into systems, reporting, and operational processes, including leveraging Artificial Intelligence to automate workflows. Advocated for sustainable solutions that transformed bespoke projects into institutional knowledge assets.
Responsible for the development and delivery of the organization’s strategic goals through management of change initiatives and refinement of processes to enhance performance and drive sustainable growth. Oversight of the Project Management Office (PMO), cross-departmental collaboration, stakeholder engagement to ensure buy-in, and utilization of existing and new technologies to optimize workflows and foster innovation. Accountability includes monitoring KPIs and providing regular progress updates to deliver measurable results aligned with the organization’s vision and priorities.
Drove the development and implementation of policies and strategies that align with the organization’s mission and regulatory framework. Used cross-functional teams and stakeholders to design actionable plans, ensure compliance, and integrate organizational priorities into long-term initiatives. By analyzing data, monitoring progress, and providing strategic recommendations, the Senior Manager ensures effective decision-making and the achievement of organizational goals.
Expertise in developing and implementing short-, mid-, and long-term strategies that adapt to dynamic environments and deliver measurable impact., Pioneered balanced scorecard approaches to align organizational metrics with strategic objectives., Led multi-functional teams across Communications, Engagement, Governance, and IT to achieve operational efficiency., Extensive experience embedding data-driven decision-making frameworks, including privacy compliance under FIPPA and strategic data utilization., Developed board-level dashboards and implemented KPIs to monitor corporate maturity and drive accountability., Cultivated strategic relationships with government, industry, and public stakeholders to strengthen organizational influence and credibility., Managed global-scale projects, including CRM implementations and organizational restructuring, with a focus on risk mitigation and resource optimization., Designed and executed change management initiatives and process redesign to support cultural alignment and performance improvement., Delivered transformative insights through data analytics integration, audience mapping, and stakeholder research to guide strategic decisions., Operationalized insights into systems, reporting, and operational processes, including leveraging Artificial Intelligence to automate workflows., Advocated for sustainable solutions that transformed bespoke projects into institutional knowledge assets.