Summary
Overview
Work History
Education
Skills
Uniquevalueproposition
Keyhighlights
Languages
Timeline
Generic

Stephanie Nicholls

Vancouver,BC

Summary

A seasoned professional with over 25 years of experience in driving organizational transformation, operational excellence, and strategic innovation across diverse industries and global markets. Recognized for a proven ability to align organizational goals with market opportunities, optimize performance, and foster sustainable growth within complex regulatory environments.

Key Highlights:

Strategic Planning & Positioning
Expertise in developing and implementing short-, mid-, and long-term strategies that adapt to dynamic environments and deliver measurable impact. Pioneered balanced scorecard approaches to align organizational metrics with strategic objectives.

Operational Leadership
Led multi-functional teams across Communications, Engagement, Governance, and IT to achieve operational efficiency. Extensive experience embedding data-driven decision-making frameworks, including privacy compliance under FIPPA and strategic data utilization.

Corporate Governance & Maturity
Developed board-level dashboards and implemented KPIs to monitor corporate maturity and drive accountability. Cultivated strategic relationships with government, industry, and public stakeholders to strengthen organizational influence and credibility.

Project & Change Management
Managed global-scale projects, including CRM implementations and organizational restructuring, with a focus on risk mitigation and resource optimization. Designed and executed change management initiatives and process redesign to support cultural alignment and performance improvement.

Data-Driven Innovation

Delivered transformative insights through data analytics integration, audience mapping, and stakeholder research to guide strategic decisions. Operationalized insights into systems, reporting, and operational processes, including leveraging Artificial Intelligence to automate workflows. Advocated for sustainable solutions that transformed bespoke projects into institutional knowledge assets.

Overview

35
35
years of professional experience

Work History

Director, Transformation and Change

British Columbia College of Oral Health Professionals
04.2024 - Current

Responsible for the development and delivery of the organization’s strategic goals through management of change initiatives and refinement of processes to enhance performance and drive sustainable growth. Oversight of the Project Management Office (PMO), cross-departmental collaboration, stakeholder engagement to ensure buy-in, and utilization of existing and new technologies to optimize workflows and foster innovation. Accountability includes monitoring KPIs and providing regular progress updates to deliver measurable results aligned with the organization’s vision and priorities.

Senior Manager, Policy and Planning

British Columbia College of Oral Health Professionals
09.2022 - 05.2024

Drove the development and implementation of policies and strategies that align with the organization’s mission and regulatory framework. Used cross-functional teams and stakeholders to design actionable plans, ensure compliance, and integrate organizational priorities into long-term initiatives. By analyzing data, monitoring progress, and providing strategic recommendations, the Senior Manager ensures effective decision-making and the achievement of organizational goals.

Data Management and Insights Lead

College of Dental Surgeons of BC (CDSBC)
09.2019 - 09.2022

Program Management Director

Equifax Canada Co.
09.2016 - 09.2017

General Manager

Veda
07.2014 - 06.2016

Director

Data Insights Value & Engagement (DIVE) Management
07.2012 - 06.2016

Consultant

Veda
07.2012 - 06.2014

Senior Manager, Customer Intelligence

HSBC Bank Australia
02.2006 - 07.2012

Senior Manager, Sales & Segmentation

HSBC Bank Australia
02.2004 - 01.2006

Manager, CRM Development

HSBC Bank, Asia Pacific (Hong Kong)
07.2001 - 02.2004

Project Manager

HSBC Group Development (Vancouver)
01.2000 - 07.2001

Professional Banking Manager

HSBC Bank Canada
08.1997 - 12.1999

Call Centre Manager

Midland Bank, United Kingdom
01.1996 - 07.1997

Financial Planning Manager

Midland Bank, United Kingdom
01.1994 - 01.1996

Credit Analyst

Midland Bank, United Kingdom
06.1992 - 12.1993

Management Development Programme

Midland Bank, United Kingdom
01.1990 - 06.1992

Education

Masters - Marketing

Australian School of Business
01.2012

Bachelor of Science (B.Sc.) - Systems Management

Open University (UK)
01.2000

Canadian Securities Course -

01.1999

Associate -

Chartered Institute of Banking (UK)
01.1995

Skills

  • Strategic Visionary
  • Operational Excellence
  • Transformational Leadership

Uniquevalueproposition

A collaborative leader with a global perspective, combining expertise from roles in Canada, the UK, Asia, and Australia. Demonstrated success in bridging strategic vision with operational execution, fostering innovation, and creating resilient organizations poised for long-term success.

Keyhighlights

Expertise in developing and implementing short-, mid-, and long-term strategies that adapt to dynamic environments and deliver measurable impact., Pioneered balanced scorecard approaches to align organizational metrics with strategic objectives., Led multi-functional teams across Communications, Engagement, Governance, and IT to achieve operational efficiency., Extensive experience embedding data-driven decision-making frameworks, including privacy compliance under FIPPA and strategic data utilization., Developed board-level dashboards and implemented KPIs to monitor corporate maturity and drive accountability., Cultivated strategic relationships with government, industry, and public stakeholders to strengthen organizational influence and credibility., Managed global-scale projects, including CRM implementations and organizational restructuring, with a focus on risk mitigation and resource optimization., Designed and executed change management initiatives and process redesign to support cultural alignment and performance improvement., Delivered transformative insights through data analytics integration, audience mapping, and stakeholder research to guide strategic decisions., Operationalized insights into systems, reporting, and operational processes, including leveraging Artificial Intelligence to automate workflows., Advocated for sustainable solutions that transformed bespoke projects into institutional knowledge assets.

Languages

English
Full Professional

Timeline

Director, Transformation and Change

British Columbia College of Oral Health Professionals
04.2024 - Current

Senior Manager, Policy and Planning

British Columbia College of Oral Health Professionals
09.2022 - 05.2024

Data Management and Insights Lead

College of Dental Surgeons of BC (CDSBC)
09.2019 - 09.2022

Program Management Director

Equifax Canada Co.
09.2016 - 09.2017

General Manager

Veda
07.2014 - 06.2016

Director

Data Insights Value & Engagement (DIVE) Management
07.2012 - 06.2016

Consultant

Veda
07.2012 - 06.2014

Senior Manager, Customer Intelligence

HSBC Bank Australia
02.2006 - 07.2012

Senior Manager, Sales & Segmentation

HSBC Bank Australia
02.2004 - 01.2006

Manager, CRM Development

HSBC Bank, Asia Pacific (Hong Kong)
07.2001 - 02.2004

Project Manager

HSBC Group Development (Vancouver)
01.2000 - 07.2001

Professional Banking Manager

HSBC Bank Canada
08.1997 - 12.1999

Call Centre Manager

Midland Bank, United Kingdom
01.1996 - 07.1997

Financial Planning Manager

Midland Bank, United Kingdom
01.1994 - 01.1996

Credit Analyst

Midland Bank, United Kingdom
06.1992 - 12.1993

Management Development Programme

Midland Bank, United Kingdom
01.1990 - 06.1992

Bachelor of Science (B.Sc.) - Systems Management

Open University (UK)

Canadian Securities Course -

Associate -

Chartered Institute of Banking (UK)

Masters - Marketing

Australian School of Business
Stephanie Nicholls