Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Ndubuisi

Oshawa,Canada

Summary

Results-oriented professional with experience driving success through innovative marketing strategies. I am adept at using data analytics to identify trends and create meaningful customer experiences, and I have proven knowledge of pricing, retail sales, and security operations. Excel in teamwork, consistently enhancing customer experience and operational efficiency. Aiming to leverage my abilities to successfully fill the Customer Service role on your team.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

TTEC.
Toronto, ON
07.2024 - Current
  • Efficiently answered customer questions about policies and procedures with a friendly and knowledgeable approach.
  • Conducted research to provide answers for customers to resolve their issues.
  • Devotedly worked in accordance with company values to achieve future goals.
  • Understood customers' needs and provided alternative solutions, including up-selling products or services.
  • Excellently recognized, applied, and explained product or service knowledge.
  • Protected customer and company information with strict use of established security procedures.

Telephone Research Interviewer

CCI Resources/CCI Research Inc.
Orangeville, ON
12.2023 - 06.2024
  • I asked questions according to the company's instructions to obtain various specified information.
  • I compiled, recorded, and coded results or data from interviews or surveys, using a computer or a specified form.
  • I reviewed the data obtained from the interview for completeness and accuracy.
  • I contacted individuals to be interviewed at home, at their place of business, or in the field, by telephone.
  • I identified and reported problems in obtaining valid data.
  • I assisted individuals in filling out applications or questionnaires.
  • I explained the survey objectives and procedures to interviewees and interpreted the survey questions to help interviewees' comprehension.

E-COMMERCE COORDINATOR

Zaron Cosmetics
London, Canada
11.2022 - 11.2023
  • Monitored key performance indicators such as page views, time on site, and conversion rates. to optimize user experience.
  • Ensured compliance with payment card industry standards while handling sensitive customer data.
  • Coordinated with the logistics team to ensure on-time delivery of products to customers.
  • Resolved customer inquiries promptly and professionally via email or phone calls.

BILINGUAL CALL CENTER REPRESENTATIVE

Airtel Africa
Port-Harcourt, Nigeria
11.2019 - 12.2020
  • Converted 90% of sales and service inquiries, consistently exceeding booking expectations by 12%.
  • Maximized efficiency by booking and confirming showings and promptly delivering messages to agents using the proprietary database system, AIRTELconnect.
  • Generated an additional $15k+ revenue monthly by effectively upselling through inbound/outbound channels.
  • Met performance goals and call center metrics in a fast-paced performance setting.

Education

BACHELOR OF SCIENCE (B.S.) - NURSING CANDIDATE

Ontario Tech University
Oshawa, Ontario
07.2028

INTERNATIONAL BACCALAUREATE DIPLOMA PROGRAM - HEALTH SCIENCE

London International Academy
London, Ontario
04.2024

HIGH SCHOOL DIPLOMA -

Jesuit Memorial College
Port-Harcourt, Nigeria
08.2022

Skills

  • Excellent verbal and written communication skills
  • Analytical thinking
  • Teamwork and collaboration
  • Self-motivated
  • Efficient in fast-paced environments
  • Highly adaptable
  • Enthusiastic to learn
  • Problem-solving aptitude
  • Attention to detail
  • Typing
  • Microsoft Office Suite
  • High-energy attitude
  • Crisis management

Languages

  • Igbo, Native
  • English, Fluent
  • French, Conversational
  • Spanish, Advanced

Timeline

Customer Service Representative

TTEC.
07.2024 - Current

Telephone Research Interviewer

CCI Resources/CCI Research Inc.
12.2023 - 06.2024

E-COMMERCE COORDINATOR

Zaron Cosmetics
11.2022 - 11.2023

BILINGUAL CALL CENTER REPRESENTATIVE

Airtel Africa
11.2019 - 12.2020

BACHELOR OF SCIENCE (B.S.) - NURSING CANDIDATE

Ontario Tech University

INTERNATIONAL BACCALAUREATE DIPLOMA PROGRAM - HEALTH SCIENCE

London International Academy

HIGH SCHOOL DIPLOMA -

Jesuit Memorial College

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Stephanie Ndubuisi