Stephanie Najarro
Northridge
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Excellence In Air Conditioning Inc
Tarzana, CA
04.2026 - Current
- Coordinated scheduling and appointments for service technicians.
- Resolved customer inquiries through email and phone communication.
- Organized and maintained office records, enhancing document retrieval efficiency.
- Facilitated financial transactions by processing invoices and crafting tailored quotes for clients.
- Inputted notes into Bottom Line software to ensure accurate record-keeping.
Tax Administrative Assistant
Tax Network USA
Enicno, CA
02.2024 - Current
- Assisted in the development of training materials for new hires in the Tax Administrative Assistant role, fostering a strong onboarding experience.
- Coordinated phone and email correspondence, managing all incoming and outgoing mail and faxes to ensure timely communication.
- Developed training materials for new hires in Tax Administrative Assistant role, enhancing onboarding experience and knowledge retention.
- Filed federal and state tax returns accurately and efficiently.
- Utilized Logics software for task management and data organization.
- Ordered office supplies online to maintain inventory levels.
Customer Service Coordinator
Anthony's International
Sylmar, CA
05.2022 - Current
- Acted as the main point of contact for customers, addressing inquiries, concerns, and providing information promptly and courteously via phone and email.
- Maintained accurate customer databases by updating contact information and documenting interactions to support efficient issue resolution.
- Liaised between customers and internal departments, gathering and analyzing feedback to identify process improvements that enhanced customer satisfaction.
- Maintained accurate customer databases by regularly updating contact information, documenting interactions, and efficiently resolving customer issues.
- Managed customer complaints with a proactive approach, promptly resolving issues and escalating unresolved matters to the appropriate departments.
Office and Inventory Associate
Sensor Systems
Chatsworth, CA
03.2019 - 11.2020
- Verified and maintained accurate inventory records in ERP to ensure data integrity.
- Audited all work orders that were scanned into database accurately and were up-to-date.
- Answered multiple inbound calls daily and responded to internal emails regarding inventory and supplies.
- Distributed work orders to 15 associates, facilitating timely completion of tasks.
- Fulfilled product orders by inputting inventory updates into the inventory system promptly.
- Supported the flow of incoming materials and outgoing products to meet customer requirements.
Customer Service
Aah's! The ultimate gift store
Encino, CA
04.2017 - 02.2019
- Processed in-store and online orders, ensuring timely preparation for shipping.
- Assisted customers, addressing their needs to enhance satisfaction.
- Organized and stocked items on store shelves to enhance product visibility.
- Answered phones, took down messages, or transferred calls to appropriate individuals.
Warehouse Associate
Nonpareil Boutique
Van Nuys, CA
07.2015 - 02.2017
- Processed orders by accurately pulling and packing items into boxes for timely shipping.
- Conducted inventory stock counts to ensure accurate inventory levels. and assisted in loading and unloading trucks.
- Reviewed purchase orders against packing slips to confirm all items were accounted for before shipping.
- Verified merchandise against work orders to ensure accuracy and completeness of shipments.
- Maximized sales and increased company's profit by shipping on time and accurately.
Sales Associate
Target
Sherman Oaks, CA
07.2011 - 05.2015
- Processed payments by cash, check, credit cards, vouchers, and ach.
- Issued receipts, refunds, credits, or change due to customers.
- Assisted customers by providing information and resolving their complaints.
- Processed merchandise returns and exchanges.
- Stocked shelves with merchandise to maintain inventory levels, and marked prices on merchandise out on the floor.
Education
Cal Burke High School
Panorama, CANo Degree -
Los Ángeles Pierce College
Woodland Hills, CASkills
- Customer Service
- Data Entry
- Inventory Management
- Bilingual English and Spanish
- Attention To Detail
- Ability to meet deadlines
- Client confidentiality
- Microsoft office
- Google workspace
Timeline
Administrative Assistant
Excellence In Air Conditioning Inc
04.2026 - Current
Tax Administrative Assistant
Tax Network USA
02.2024 - Current
Customer Service Coordinator
Anthony's International
05.2022 - Current
Office and Inventory Associate
Sensor Systems
03.2019 - 11.2020
Customer Service
Aah's! The ultimate gift store
04.2017 - 02.2019
Warehouse Associate
Nonpareil Boutique
07.2015 - 02.2017
Sales Associate
Target
07.2011 - 05.2015
No Degree -
Los Ángeles Pierce College
Cal Burke High School