Stephanie Muttart
Bayview,PE
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Insurance Company of PEI
03.2021 - 08.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Hotel Front Desk Supervisor
Hampton Inn & Suites By Hilton
07.2020 - 03.2021
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
Sales Coordinator
Rodd Hotels and Resorts
07.2013 - 07.2020
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Handled reservations and answered questions from interested patrons for busy [Number]-room hotel.
Front Desk Receptionist
Dundee Arms Inn
04.2010 - 07.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
Diploma - Travel And Tourism Management
Holland College
Charlottetown04-2010
High School Diploma -
Bluefield High School
Hampshire06-2007
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Customer and client relations
- Clerical support
Languages
English
Full Professional
Timeline
Administrative Assistant
Insurance Company of PEI
03.2021 - 08.2025
Hotel Front Desk Supervisor
Hampton Inn & Suites By Hilton
07.2020 - 03.2021
Sales Coordinator
Rodd Hotels and Resorts
07.2013 - 07.2020
Front Desk Receptionist
Dundee Arms Inn
04.2010 - 07.2013
Diploma - Travel And Tourism Management
Holland College
High School Diploma -
Bluefield High School
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