Stephanie Murray
San Clemente,CA
Summary
Friendly and detail-oriented professional with a strong background in customer-facing roles and administrative support. Dedicated to creating exceptional guest experiences through warm hospitality, effective communication, and efficient coordination. Equipped with strong problem-solving abilities, a willingness to learn, and excellent customer service skills. Seeking a Spa Concierge position where I can contribute to a relaxing and welcoming environment for all clients.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Extended Learning Teacher / Paraeducator / Special Ed Aide
Capistrano Unified School District
08.2020 - Current
- Support general and special education students with instruction in reading, math, science, art, music, and SEL.
- Implement lesson plans and lead small group and individual activities tailored to IEP goals and classroom objectives.
- Promote a positive, inclusive environment and act as a liaison between teachers, students, and families.
- Honored as Classified Employee of the Year (2023–2024 school year).
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Licensed Insurance Agent
Farmers Insurance
05.2008 - 08.2010
- Marketed and sold insurance policies (auto, life, home, business) through cold-calling and community outreach.
- Provided personalized service, claims assistance, and policy support for clients.
- Conducted risk assessments and drafted accurate insurance quotes.
- Maintained high standards of customer service by building relationships with clients.
Pharmacy Technician
Longs Drugs (Now CVS)
03.1997 - 05.2008
- Handled prescription processing, insurance claims, prior authorizations, and patient communication.
- Maintained inventory, placed medication orders, and ensured compliance with safety protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter, including resolving customer complaints effectively.
Education
Master of Education - SEL Emphasis
National University
12.2025
Bachelor of Arts - Interdisciplinary Studies
National University
04.2024
Associate of Arts - History
MiraCosta College
05.2022
Associate of Arts - Arts and Humanities
MiraCosta College
12.2010
Skills
- Excellent Communication Skills
- Leadership
- Time Management
- Teamwork
- Emotional Intelligence
- Organization
- Customer service expertise
- Strong interpersonal skills
Certification
- CPR Certified
- Orton-Gillingham Literacy/Dyslexia Training
Honors And Achievements
Capistrano Unified Classified Employee of the Year (2023–2024 School Year)
Timeline
Extended Learning Teacher / Paraeducator / Special Ed Aide
Capistrano Unified School District
08.2020 - Current
Licensed Insurance Agent
Farmers Insurance
05.2008 - 08.2010
Pharmacy Technician
Longs Drugs (Now CVS)
03.1997 - 05.2008
Bachelor of Arts - Interdisciplinary Studies
National University
Associate of Arts - History
MiraCosta College
Associate of Arts - Arts and Humanities
MiraCosta College
Master of Education - SEL Emphasis
National University
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