Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Hi, I’m

STEPHANIE MURPHY

Brampton,Ontario
STEPHANIE MURPHY

Summary

Driven at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments. Motivated to exceed sales goals and build long-term relationships with customers. Skilled in staff training and development. Delivers positive experiences through high-quality customer care. Enthusiastic to start in a position where I can utilize my experience and grow into an efficient team member. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
years of professional experience
2
years of post-secondary education

Work History

Petvalu

General Manager
06.2015 - Current

Job overview

  • Implemented operational strategies and effectively built customer and employee loyalty while increasing sales and profitability
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored financial performance, budgets and controlled expenses to provide financial stability and long-term growth within the franchise.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Managed budget implementations, employee reviews, training, schedules, recruiting, and training new team members.
  • Learned and adapted quickly to new technology and software applications.

Applebee's Neighbourhood Bar & Grille

Supervisor, Bartender, Server
03.2008 - 01.2014

Job overview

  • Led and directed team members on effective methods, operations and procedures
  • Prepared for and executed new menu implementations
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Effectively managed labour costs and budgets, including food costs and wastage
  • Implemented health and safety proceedures at all times
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
  • Created fun team building activities to engage staff in up-selling to meet revenue targets
  • Greeted and encouraged feedback from guests and used feedback to implement positive changes within the restaurant
  • Responsible for opening and closing, adhearing to brand standards and safety at all times.
  • Passionate about learning and committed to continual improvement.

Shoeless Joe's Sports Bar & Grille

Supervisor, Bartender, Server
07.2004 - 02.2008

Job overview

  • Promoted a positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.
  • Promoted to "All Star Server" within 3 months and worked my way up to Front of the House Supervisor within a year .
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Education

Thistletown C.I.
Etobicoke, Ontario

High School Diploma

CDI College
Mississaga ON

Hotel&Restaurant Management
2009.01 - 2010.09 (1 education.year_Label & 8 education.months_Label)

University Overview

  • Continuing education in Hospitality

Skills

  • Food service and Customer Service background
  • Strong work ethic
  • Passion for customer satisfaction
  • Conflict resolution techniques
  • Results-oriented
  • Proven cost-control results
  • Able to maintain a high standard of work with minimal supervision
  • Leadership and team building
  • Efficient multi-tasker
  • Effective leader
  • Time Management

Certification

  • Smart Serve Certified Renewed 2024
  • W.H.M.I.S Renewed 2024
  • Food Handler Certificate 2018

Volunteer Experience

All For Love Rescue - Co- Founder 2019- Current

Various rolls including- foster parent, adoption co-ordinator , Head of Foundraising Committee

Mississaga Humane Society- various animal care rolls 2016- 2019

Similar Profiles

CREATE PROFILE
STEPHANIE MURPHY