Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Stephanie Morris

Kamloops,Canada

Overview

4
4
years of professional experience
1
1
Certification

Work History

Client Service Professional

H&r Block
Kamloops, Canada
01.2024 - Current
  • Ensure 100% accurate tax preparation, boosting client satisfaction.
  • Help clients increase returns, and reduce liabilities, with expert tax advice.
  • Maintain 100% confidentiality and trust in managing sensitive client data.
  • Improve response times, enhance client retention, and improve service quality.
  • Increase operational efficiency through streamlined team processes.
  • Adhered to established policies and procedures for handling customer service inquiries.

Assistant Administrator

City Furniture and Appliances
Kamloops, BC
06.2024 - 09.2025
  • Facilitated and tracked communication between employees, departments, vendors, and other stakeholders.
  • Analyzed key performance indicators to identify effective strategies.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Assistant Manager

Pita Land
Kamloops, Canada
09.2022 - 06.2024
  • Oversee daily operations, boosting workflow efficiency and customer satisfaction by 15%.
  • Implement cost-saving measures, reducing expenses by 12.7%.
  • Train staff, enhancing team performance by 18%, and morale.
  • Resolve customer complaints promptly, improving retention by 10%.

Supervisor

Triple O's by White Spot
Kamloops, Canada
02.2022 - 09.2022
  • Supervised daily operations, enhancing team efficiency and customer satisfaction by 15%.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.

Front Desk Receptionist (TEMP)

Fraserway RV
Kamloops, Canada
06.2022 - 08.2022
  • Hired through headhunting.
  • Updated customer information in databases regularly to ensure accuracy.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.

Crew Member

Tim Hortons
Kamloops, Canada
11.2021 - 02.2022
  • Maintained cleanliness and organization, fostering a welcoming environment for customers
  • Handled cash transactions accurately, minimizing errors and ensuring financial accountability
  • Fostered positive team dynamics, enhancing workflow efficiency
  • Proactively assisted colleagues during peak hours, ensuring seamless customer service

Education

Diploma - Tourism Management

Thompson Rivers University
Kamloops
06.2024

Bcom Honours -

Calcutta University
Kolkata
09.2021

Skills

  • Customer Relations
  • Goal setting
  • Delegation skills
  • Problem solving
  • Team leadership
  • Client retention

Certification

  • FOOD HANDLER CERTIFICATE, 09/01/22, 09/30/27, Canadian Institute of Food Safety
  • SERVING IT RIGHT, 08/01/22, 08/31/27, Responsible Service BC
  • CPR / AED / FIRST-AID, 02/01/23, 02/28/25, National CPR Foundation

Languages

  • English, Native
  • Bengali, Native
  • Hindi, Native

References

References available upon request.

Timeline

Assistant Administrator

City Furniture and Appliances
06.2024 - 09.2025

Client Service Professional

H&r Block
01.2024 - Current

Assistant Manager

Pita Land
09.2022 - 06.2024

Front Desk Receptionist (TEMP)

Fraserway RV
06.2022 - 08.2022

Supervisor

Triple O's by White Spot
02.2022 - 09.2022

Crew Member

Tim Hortons
11.2021 - 02.2022

Diploma - Tourism Management

Thompson Rivers University

Bcom Honours -

Calcutta University

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Stephanie Morris