Stephanie Moore
Courtice
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Amazing organization with excellent customer service and conflict management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Administrator/Executive Assistant
GP Bikes INC.
06.2020 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Trained new employees on customer service, money handling and organizing strategies.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Representative/Cashier
Real Canadian Superstore
06.2017 - 01.2020
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
College Diploma - Certified Dental Assistant
Trillium College
Oshawa, ON07.2019
High School Diploma -
Holy Trinity Catholic Secondary School
Courtice, ONSkills
- Attention to Detail
- Customer Complaint Resolution
- Courteous and Professional
- Multitasking and Prioritization
- Computer Proficiency
- Reliable and Punctual
- Customer Service-Oriented
- Administrative Support
- Multi-Line Phone Systems
Certification
- CPR
- FIRST AID
- SMART SERVE
Timeline
Sales Administrator/Executive Assistant
GP Bikes INC.
06.2020 - Current
Customer Service Representative/Cashier
Real Canadian Superstore
06.2017 - 01.2020
College Diploma - Certified Dental Assistant
Trillium College
High School Diploma -
Holy Trinity Catholic Secondary School
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