Stephanie Monique Owens
Wilmington,CA
Summary
Dedicated Peer Support Specialist with a strong passion for guiding individuals through life\'s obstacles. Skilled in creating personalized strategies to address specific challenges. Known for a friendly and approachable nature, excels in building connections and fostering open communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Labor (Housekeeper)
Chrysalis
09.2024 - Current
- Execute daily housekeeping tasks, including cleaning, sanitizing, and organizing facilities, to ensure a clean and safe environment for staff, clients, and visitors
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Changed bed linens and collected soiled linens for cleaning.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Shift Leader
Jersey Mike's
05.2022 - 10.2023
- Provided day-to-day leadership for store operations, ensuring staff adhered to safety, hygiene, and customer service standards
- Coordinated work schedules, assigned tasks
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
Cashier
Target
10.2010 - 12.2017
- Operated cash registers and handled transactions efficiently, including cash, card payments, returns, and exchanges
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Education
Peer Support Specialist
Sharehelp
Culver City, CA12.2024
Some College (No Degree) - Business administration, public administration, Business Law
Long Beach City College
Long Beach, CA08-2023
High School Diploma -
Educational Partnership High School
Long Beach, CA06.2000
Skills
- Customer service management
- Creative problem solving
- Rapport building
- Effective collaboration and interaction
- Customer relations
- Leadership skills
- Exemplary communication
- Recovery assistance and support
Certification
- Peer Support Specialist Certification – Various State Certifying Bodies.
Timeline
General Labor (Housekeeper)
Chrysalis
09.2024 - Current
Shift Leader
Jersey Mike's
05.2022 - 10.2023
Cashier
Target
10.2010 - 12.2017
Peer Support Specialist
Sharehelp
Some College (No Degree) - Business administration, public administration, Business Law
Long Beach City College
High School Diploma -
Educational Partnership High School
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