Stephanie Millman
Edmonton,AB
Summary
Seeking opportunities to expand skill set and explore new areas of expertise. Eager to take on fresh challenges and contribute to a dynamic and innovative work environment. Committed to continuous learning and growth, ready to leverage existing knowledge and adaptability to excel in a new role. Excited about acquiring new skills and making a meaningful impact in a forward-thinking organization.
Overview
14
14
years of professional experience
Work History
CTA
Nova Scotia Health Authority
10.2018 - 07.2022
- Administered personal nursing assistance in pre- and post-operative situations.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on standard patient vitals, including blood pressure, and heart rate.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
CCA
Mountain lea lodge
03.2016 - 12.2018
Customer Service Representative
Convergys
07.2008 - 07.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts -
St. Marys University
Continuing Care Assistant -
PeopleWorx
10.2016
Skills
- Multitasking
- Basic math
- Organizational skills
- Troubleshooting
- Work ethic
- Problem resolution
- Teambuilding
- Transcription and dictation
- Samples collection
- Multi-tasking and prioritization
- Documenting incidents
- Assisting physicians
- Computer skills
- Conflict resolution
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Friendly, Positive Attitude
- Multitasking Abilities
- Computer Skills
- Organizational Skills
- Problem Resolution
Languages
English
Full Professional
Timeline
CTA
Nova Scotia Health Authority
10.2018 - 07.2022
CCA
Mountain lea lodge
03.2016 - 12.2018
Customer Service Representative
Convergys
07.2008 - 07.2011
Bachelor of Arts -
St. Marys University
Continuing Care Assistant -
PeopleWorx
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