Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Stephanie Miles

Metcalfe,ON

Summary

Determined General Manager with many years of experience focused on boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Strong in accounting, safety and HR

Overview

23
23
years of professional experience

Work History

General Manager

The Door Company
Metcalfe
02.2010 - Current
  • Managed budget implementations, employee reviews, training, schedules.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Established and administered annual budget with controls.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Safety Coordinator & Accounting

Grandor Lumber
Ottawa
04.2005 - 01.2010
  • Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
  • Conducted investigations into incidents and reported on findings.
  • Coached employees, managers and executives on effective safety policies.
  • Recommended changes to company culture to improve safety and meet changing demands.
  • Inspected facilities for adherence to fire, hazard and safety guidelines.
  • Conducted safety audits and investigated plant quality issues.
  • Developed new training programs to address performance and knowledge issues.
  • Developed safety training procedures and authored manuals for distribution to staff members.
  • Wrote safety program plans to manage hazards, reduce incidents and save company money through less time lost and lower insurance payouts.

Office Manager

Therien Jiu Jitsu & Kickboxing
Ottawa
01.1999 - 12.2004
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • All Accounting based functions
  • Developed standard operating procedures for all administrative employees.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.

Education

Diploma - Accounting

Algonquin College
Ottawa, ON

Skills

  • Program Optimization
  • Administrative Management
  • Financial Statement Review
  • Human Resources Oversight
  • Policy Development and Enforcement
  • Records Organization and Management
  • Management Training
  • Finance and Accounting Oversight
  • P&L Responsibility
  • Payroll Administration and Timekeeping
  • Interviewing and Prescreening
  • Accounts Payable and Accounts Receivable
  • Capital Expenditures Oversight

Timeline

General Manager

The Door Company
02.2010 - Current

Safety Coordinator & Accounting

Grandor Lumber
04.2005 - 01.2010

Office Manager

Therien Jiu Jitsu & Kickboxing
01.1999 - 12.2004

Diploma - Accounting

Algonquin College

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Stephanie Miles