STEPHANIE MICHALAK
Torrance
Summary
Results-oriented professional with a proven track record of providing exceptional customer service and achieving high levels of customer satisfaction. Skilled in multitasking and time management, with a strong ability to handle inquiries, manage reservations, and ensure timely order fulfillment. Experienced in training and supervising staff, with a focus on teamwork and collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Legal Secretary
Meinzer Law Firm
Torrance
02.2025 - Current
- Prepared legal documents and correspondence for attorneys and clients.
- Managed scheduling and calendar coordination for multiple attorneys.
- Maintained case files and organized legal records for easy access.
Secretary's Assistant
DCS Construction
Torrance
01.2019 - 01.2025
- Answered telephones to give information to callers, take messages, or transfer calls
- Assisted with computer usage
- Greeted visitors or callers to handle inquiries or direct to appropriate personnel
- Scheduled and confirmed appointments for clients, customers, and supervisors
- Maintained scheduling and event calendars
Lead Server
Petros Kafe
El Segundo
01.2018 - 01.2019
- Provided guests with exceptional service through knowledge of menu items, wine pairings, and specials offered throughout the evening
- Interacted with guests to drive satisfaction
- Exhibited strong organizational skills by managing reservations efficiently
- Took food and beverage orders and served meals to patrons
- Handled cash, credit card, and other payment transactions with accuracy
- Answered telephones to take reservations or to-go orders
- Checked on guests to verify satisfaction with each course
Shift Lead
Smash Burger
Redondo Beach
01.2012 - 01.2016
- Trained new hires on the proper use of equipment, job duties, and safety regulations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Addressed customer complaints promptly with professionalism and courtesy
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies
- Used company tools and resources to train employees
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Managed inventory levels and minimized loss, following company systems and guidelines
Education
High School Diploma -
Hawthorne High School
Hawthorne, CASkills
- Fast learner
- Teamwork and collaboration
- Customer service
- Teamwork
- Multitasking and time management
- Attention to detail
Certification
313597973
References
References available upon request
Timeline
Legal Secretary
Meinzer Law Firm
02.2025 - Current
Secretary's Assistant
DCS Construction
01.2019 - 01.2025
Lead Server
Petros Kafe
01.2018 - 01.2019
Shift Lead
Smash Burger
01.2012 - 01.2016
High School Diploma -
Hawthorne High School