Stephanie Mercado
Thousand Oaks
Overview
12
12
years of professional experience
Work History
Assistant Manager
LENSCRAFTERS, Luxottica Group
Northridge
12.2022 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service standards and product knowledge.
- Coordinated inventory management and replenishment processes effectively.
Assistant Manager
Sephora @ Kohls
Simi Valley
05.2022 - 11.2022
- Manage day to day operations through collaborations with Kohls Store Manager and my Sephora team
- Drive results by monitoring and analyzing data, leading a team and making good and timely decisions to move my business forward
- Coach and celebrate my team
- Educate to enhance product knowledge and elevate customer experience
- Keep track of KPIs and share with my team, ensure my leads know how to read the data and relay the information
Sales and Services Manager
Sephora
Canoga Park
07.2017 - 10.2021
- Managed day to day store operations
- Effectively implemented all company initiatives in a timely matter
- Coached and celebrated team
- Ensured my team was motivated to create a memorable client experience
- Used tools and data to measure KPIs and propose action plans to elevate client experience
Beauty Studio Coordinator
Sephora
Westlake Village
10.2015 - 07.2017
- Maintained a balanced and clean Beauty Studio, including Custom Makeovers and Mini Makeovers
- Trained and mentored new employees to keep the consistency of maintaining a diligent and knowledgeable staff
- VIA Winner (2015)
- Custom Makeover Certification (2016)
- Beauty Studio Artist of the Month (2018)
Service Cashier
Rusnak BMW
Thousand Oaks
09.2014 - 10.2015
- Maintained an accurate cash register
- Responsible for ensuring all keys were successfully returned to the appropriate owner
- Contributed to efficiency of operations by offering the flexibility and knowledge to work in other departments, including reception and Loan office
Education
Certification -
Everest College
Moorpark College
High School Diploma -
Newbury Park High School
Skills
- Excellent Leadership Skills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Excellent communication skills, both oral and written
- Proficient in MS Word and Internet Application
- Telephone Answering
- Filing
- Data Entry
Timeline
Assistant Manager
LENSCRAFTERS, Luxottica Group
12.2022 - Current
Assistant Manager
Sephora @ Kohls
05.2022 - 11.2022
Sales and Services Manager
Sephora
07.2017 - 10.2021
Beauty Studio Coordinator
Sephora
10.2015 - 07.2017
Service Cashier
Rusnak BMW
09.2014 - 10.2015
Certification -
Everest College
Moorpark College
High School Diploma -
Newbury Park High School