Stephanie Mendoza
Mission Viejo
Summary
Dedicated customer service with experience promoting and upselling products. Committed to increasing sales and exceeding goals by delivering excellent customer service while growing and maintaining positive client relationships.
Overview
35
35
years of professional experience
Work History
Skincare Counter Manager-Dr.Barbara Sturm
Nordstrom
06.2023 - 04.2024
- Growing and maintaining strong client relationship skills to help grow my book of business.
- Sold merchandise through effective Client relations skills both in store and digital selling to reach productivity goals.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- product demonstrations
- spa days
- Successfully sold units per month and exceeded sales goals set by management.
Sales /Manager on Duty
CONFETTI INC.
10.2009 - 12.2012
- Built strong customer relations to build return and ongoing sales through excellent customer service and product knowledge.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Counter Manger
Nordstrom
04.1995 - 07.2001
- Growing and Maintaining long term client relations to help grow my book of business.
- Organized sale events and created eye-catching product displays to attract customers to counter.
- Facilitated strategies to present and sell merchandise through regular product demonstrations
Night Manager
Nordstrom
10.1989 - 10.1995
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practice .
- Managed 25 employees in delivering smooth, productive night shift operations.
Education
High School Diploma -
Alta Loma High School
Alta Loma, CACertificate - Esthetician
Santa Ana Beauty Academy
Lake Forest, CA04.2023
Skills
- Strong Client Relations skills
- Plan Sales
- Handling Complaints
- Customer Engagement
- Product Knowledge
- Customer Loyalty
- Licensed Esthetician
Timeline
Skincare Counter Manager-Dr.Barbara Sturm
Nordstrom
06.2023 - 04.2024
Sales /Manager on Duty
CONFETTI INC.
10.2009 - 12.2012
Counter Manger
Nordstrom
04.1995 - 07.2001
Night Manager
Nordstrom
10.1989 - 10.1995
High School Diploma -
Alta Loma High School
Certificate - Esthetician
Santa Ana Beauty Academy
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