Summary
Overview
Work History
Education
Skills
References Available
Languages
Timeline
Generic

Stéphanie McLean

Winnipeg,Manitoba

Summary

As a General Manager with extensive experience in the retail industry, I have successfully managed store operations, built high performing teams, and achieved sales growth. Throughout my career, I have recruited and trained staff, implemented efficient processes, and ensured exceptional customer service. I have a proven track record of increasing profits, reducing employee turnover, and driving overall business success. With expertise in sales, customer service, operations and leadership, I am adept at managing budgets, optimizing productivity and fostering a positive work environment. I am now seeking a new opportunity where I can apply my skills and experience to drive business growth and exceed customer expectations.

Overview

10
10
years of professional experience

Work History

General Manager

Old Navy Canada
07.2018 - Current
  • Lead and oversee all aspects of store operations, including sales, customer service, inventory management, and team development.
  • Drive sales and profitability by implementing effective strategies and initiatives.
  • Develop and maintain strong relationships with customers and staff to ensure a positive shopping experience and a positive work culture.
  • Manage and motivate a team of 40 employees to achieve sales targets and provide exceptional customer experiences.
  • Ensure daily and monthly operational execution and adherence to company policies and procedures.
  • Manage budget implementations, employee reviews, training and schedules.

District Manager in Training

Old Navy Canada
06.2021 - 02.2022
  • Underwent training program to develop skills and knowledge necessary for a district manager role
  • Assisted district manager in overseeing multiple store locations, ensuring operational excellence and driving sales and profitability
  • Coordinated and implemented company initiatives and policies across stores
  • Supported store managers in achieving sales targets and provided feedback, coaching, and accountability to all leaders and employees.
  • Used company reports to analyze sales, gross profit and inventory activities.

Acting General Manager

Old Navy Canada
11.2017 - 07.2018
  • Lead and oversee all aspects of store operations, including sales, customer service, inventory management, and team development
  • Drive sales and profitability by implementing effective strategies and initiatives
  • Develop and maintain strong relationships with customers and staff to ensure a positive shopping experience and a positive work culture, Manage and motivate a team of employees to achieve sales targets and provide exceptional customer experiences
  • Ensure operational execution and adherence to company policies and procedures.

Senior Merchandise Manager

Old Navy Canada
09.2016 - 11.2017
  • Analyze Sales and Inventory Reports, Field Merchant Reports and Top Seasonal Investments on a daily basis to monitor sales results and appropriately plan any flexing and remerchandising opportunities based on sell thru or lack there of
  • Plan, map, lead and execute monthly merchandising moves for specific divisional categories
  • Plan and execute weekly delivery estimate reports of new arrivals and replenishment
  • Plan and implement flexing, replenishment and marketing opportunities along with all visual executions
  • Audit signing and marketing execution
  • Train, observe and coach all brand associates in the moment
  • Sales and service lead the store through peak times.

Senior Manager, Merchandise Implementation

Sears Canada
02.2016 - 09.2016
  • Directly oversaw the operational activities within the store to optimize payroll and improve operational efficiencies
  • Accurately monitored payroll for all support and selling areas within the store by building and creating schedules to ensure monthly estimates were to plan
  • Directed the day-to-day activities of the merchandise flow team, administration, and maintenance teams to ensure all operational and customer service standards were executed appropriately
  • Effectively executed divisional inventories by monitoring the daily flow of merchandise internally and externally, accurately identifying any discrepancies and making special inventory adjustments where needed
  • Consistently exceeded the execution of merchandising standards, in-store marketing, visual presentation, and replenishment programs by implementing efficient processes
  • Successfully lead and managed corporate initiatives and projects through proper planning, time management, and efficient execution
  • Mentored/managed associates and managers in the store by providing clear goals, coaching, and positive recognition, as well as performance reviews, to ensure their productivity and growth
  • Participated in the recruitment, interview, and selection of new hires
  • Actively participated in creating a positive working environment based on open communication, associate engagement, and teamwork
  • Celebrated store successes with all team members by monitoring daily, weekly, and monthly sales and identifying opportunities where sales gaps are evident.

Senior Manager, Merchandising Operations

Sears Canada
02.2014 - 02.2016
  • Lead all in-store merchandising and marketing activities to ensure corporate standards were flawlessly executed
  • Built a successful team by promoting growth and improving operational effectiveness by supporting and developing leaders through a performance management plan
  • Drove flawless execution of corporate initiatives and ensured resources were used effectively in all operational processes
  • Lead the merchandise presentation team lead, merchandise presentation associates, and visual presentation specialists in the daily execution of all merchandising operations.

Assistant General Manager

Sears Canada
10.2013 - 02.2014
  • Mentored the department managers, merchandise presentation team lead, and visual presentation specialists in achieving category sales plans and operational deliverables
  • Successfully monitored resources such as payroll, identified sales gaps and areas of opportunity by developing and implementing action plans to achieve department sales goals
  • Supported and developed leaders through an effective performance management program that provided clear goals, coaching, training, and positive recognition as well as timely and meaningful performance reviews
  • Created an environment of associate engagement that maximized customer service and delivered flawless execution of all corporate procedures and standards
  • Assumed responsibility for the General Manager in her absence.

Education

Bachelor of Arts - Linguistics

University of Manitoba
Winnipeg, Manitoba
10.2012

High School Diploma -

Collège Régional Gabrielle-Roy
Île-des-Chênes, Manitoba
06.2004

Skills

  • Operations Oversight
  • Staff Supervision
  • Sales & Business Development
  • Quality Management
  • Human Resource Management
  • Project Management
  • Problem-Solving
  • Organizational Skills

References Available

True

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

District Manager in Training

Old Navy Canada
06.2021 - 02.2022

General Manager

Old Navy Canada
07.2018 - Current

Acting General Manager

Old Navy Canada
11.2017 - 07.2018

Senior Merchandise Manager

Old Navy Canada
09.2016 - 11.2017

Senior Manager, Merchandise Implementation

Sears Canada
02.2016 - 09.2016

Senior Manager, Merchandising Operations

Sears Canada
02.2014 - 02.2016

Assistant General Manager

Sears Canada
10.2013 - 02.2014

Bachelor of Arts - Linguistics

University of Manitoba

High School Diploma -

Collège Régional Gabrielle-Roy

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Stéphanie McLean