Stephanie McKay
Sault Ste. Marie,ON
Summary
Multitasking Veterinarian Assistant who is well-organized, self-motivated and offering great work ethic with excellent job attendance. Passionate animal lover who is committed to learning new skills and considered highly motivated employee.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant / Receptionist
Sault Ste Marie Animal Clinic
Sault Ste. Marie, ON
01.2024 - Current
- Provided customer support to clients, answering questions and addressing concerns.
- Carried out reception duties
- Assisted with appointments, diagnostic procedures, surgical preparation and monitoring , as well as pre-op and post-operative care.
- Administered medications to animals in treatment and documented changes in condition.
- Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
- laboratory duties : blood-draws, bloodwork, urinalysis, fecal floatation
Veterinary Assistant
Algoma Veterinary Clinic
Desbarats, ON
05.2022 - 01.2024
- Provided customer support to clients, answering questions and addressing concerns.
- Carried out reception duties
- Assisted with appointments, diagnostic procedures, surgical preparation and monitoring , as well as pre-op and post-operative care.
- Administered medications to animals in treatment and documented changes in condition.
- Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
- laboratory duties : blood-draws, bloodwork, urinalysis, fecal floatation
Farm Hand / Animal Caretaker
HighRail Barn
01.2022 - 11.2022
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease. Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Fed and watered animals to provide necessary nutrients and keep live stock healthy. Oversaw monitoring health and wellness of boarders horses as well as administering medications.
- Operated farm equipment , carried out yard work duties and up keep.
Animal Care Taker and Bather
Pet Pleasure Resort
Sault Ste. Marie, ON
07.2021 - 01.2022
- Reception duties
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Groomed and bathed dogs
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease / monitor behaviour
Receptionist / Assistant
Ableson Veterinary
Sault Ste. Marie, ON
04.2021 - 07.2021
- Carried out Reception and Veterinary Assistant duties
- Filter calls for emergency services as well as assistant in clinic
Veterinary Assistant /Receptionist
Tilley Road Animal Hosptial
Sault Ste. Marie, ON
11.2019 - 12.2020
- Carried out Reception duties
- Prepare and explain medications to clients, stand in appointments, restrained animals for examination and treatment, radiographs, clean / prepare surgical packs and autoclave, monitor patients pre and post-operation
- Cleaned and disinfected exam areas, surgical equipment, waiting area and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Veterinary Technician / Receptionist
Superior North Mobile Vet Services
Wawa, ON
04.2019 - 08.2019
- Carried out reception duties
- Carried out technician duties: Prepare and explain medications to clients, restrained animals for examination and treatment, clean / prepare surgical packs and autoclave, carried out pre and post operative care as well as monitor anesthetic during surgical procedures. Recorded symptoms and documented medical observations to inform treatment decisions. Assisted with euthanasia procedures
- carried out laboratory duties : bloodwork panels, fecal flotations, urinalysis, blood collections
Customer Service Representative
TSC Stores
Sault Ste Maire
09.2016 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Counter Customer Service
Tim Hortons
Sault Ste. Marie, ON
12.2015 - 09.2016
Education
Veterinary Office Assistant - Veterinary Health Care
Robertson College
Winnipeg, MB10.2018
Diploma - Highschool
St. Mary's College High School
Sault Ste. Marie, ON06.2015
Skills
- Receptionist duties : scheduling, payments, multi-line phone system, client records, filtering in-takes : appointments, emergencies, surgeries processing order
- Proficient in Avimark, Cornerstone, Microsoft word, Excel
- Pharmaceutical knowledge, administering medications and fluid therapies
- Restrained animals for examination and treatment
- pre and post operative care, monitor surgery procedures, prep for surgical procedures
- able to assist with radiographs, ultrasounds and other diagnostic procedures Assisted with euthanasia procedures
- laboratory duties
- Veterinary medical terminology
Volunteer Experience
- Therapeutic Ride Algoma (TRA), 2009 - 2018, side walker and leader - 2019 - 2021 : board of directors 2021-present : Instructor
- Half Pint Hooves (HPH), 2011 - 2015, Assisted in various events that have been provided for people of all abilities and ages. The duties ranged from property maintenance and preparation of the horses and equipment for events, to assisting as part of a team for the participants.
- MacLeod Highland Dance Studio, 2008 - 06/2015
References
- Donna White RVT (705) 971-1672
- Dr. Doug Hoover DVM (226) 668-9069
- Deb Burt (705) 779-3808
Timeline
Veterinary Assistant / Receptionist
Sault Ste Marie Animal Clinic
01.2024 - Current
Veterinary Assistant
Algoma Veterinary Clinic
05.2022 - 01.2024
Farm Hand / Animal Caretaker
HighRail Barn
01.2022 - 11.2022
Animal Care Taker and Bather
Pet Pleasure Resort
07.2021 - 01.2022
Receptionist / Assistant
Ableson Veterinary
04.2021 - 07.2021
Veterinary Assistant /Receptionist
Tilley Road Animal Hosptial
11.2019 - 12.2020
Veterinary Technician / Receptionist
Superior North Mobile Vet Services
04.2019 - 08.2019
Customer Service Representative
TSC Stores
09.2016 - 08.2018
Counter Customer Service
Tim Hortons
12.2015 - 09.2016
Veterinary Office Assistant - Veterinary Health Care
Robertson College
Diploma - Highschool
St. Mary's College High School