Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Marroquin

Los Angeles

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Server

Din Tai Fung
07.2023 - Current
  • Established menu and history knowledge with guests. Introducing them to house favorites/ staff favorites
  • Assisted the floor when it needed a fast turnover rate to decrease wait times
  • Delegated between management to undercover faulty operations and the effects on guest experience

Greeter

Din Tai Fung
07.2023 - Current


  • Managed seating arrangements for the floor
  • Communicated adequate wait times with guests and the floor
  • Delegated FOH staff in between bottlenecks to create a flow within the restaurant
  • Trained new hires on floor duties relating to company and guest related standards
  • Resolved guest related problems by referring the problem at a prompt speed so situations would not escalate

Assistant Banker

Chase
01.2024 - 04.2025
  • Managed customer daily transactions while maintaining an end of day balance.
  • Guiding new customer business or regular to appropriate accounts/internal team
  • Solving internal app issues with backend customer service
  • Navigating customers through the Chase app and their everyday needs
  • Opening and closing accounts

Web manager; E-commerce

IJOAH
11.2022 - 08.2023
  • Monitoring inventory count on a daily basis
  • Relation management with leading retailers
  • Evaluating social trends to deliver related content for our target audience
  • Maintaining web design on business website and other platforms ex:(Fashion Go)
  • SEO: using Google data analysis for optimization layout
  • Reviewing platforms’ user compliance policies along with safety net features for our customers

Shift lead

Salt & Straw
01.2019 - 01.2022
  • Morning, evening, and night cash evaluations from expected sales
  • Shift supervision, assessing call outs and schedule (rotation)
  • Reviewing new shop standards set by district management with scoopers as soon as possible
  • Training new employees with necessary skills to close, open, and make the shop run as smooth as possible, relay how customer interactions should be.

Intern

Print System
05.2021 - 11.2021
  • Managing two floor teams assessing detail oriented projects
  • Inventory daily count from WIP to finished production
  • Managing margin error of under/over produced goods including damaged goods
  • Communicating real time with our customer for corrections on the final product

Front Office Assistant

UCLA
2017 - 2019
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Coordinated communication between departments to enhance patient experience and reduce wait times.
  • Trained new staff on office procedures and customer service best practices, fostering a collaborative environment.
  • Implemented electronic filing system, improving document retrieval speed and accuracy.

Education

Associates degree - Business Administration

Pasadena City College
01.2022

High school diploma - undefined

University High School
01.2018

Skills

  • Application in Softwares: Microsoft Office, Adobe Photoshop, Adobe Illustrator, SQL
  • Languages: fluent in Spanish and in English

Certification

  • Digital Marketing & E-commerce Google certificate
  • County of Los Angeles County Youth Bridges Program

Timeline

Assistant Banker

Chase
01.2024 - 04.2025

Server

Din Tai Fung
07.2023 - Current

Greeter

Din Tai Fung
07.2023 - Current

Web manager; E-commerce

IJOAH
11.2022 - 08.2023

Intern

Print System
05.2021 - 11.2021

Shift lead

Salt & Straw
01.2019 - 01.2022

Associates degree - Business Administration

Pasadena City College

High school diploma - undefined

University High School

Front Office Assistant

UCLA
2017 - 2019
Stephanie Marroquin