Stephanie Marroquin
Los Angeles
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Server
Din Tai Fung
07.2023 - Current
- Established menu and history knowledge with guests. Introducing them to house favorites/ staff favorites
- Assisted the floor when it needed a fast turnover rate to decrease wait times
- Delegated between management to undercover faulty operations and the effects on guest experience
Greeter
Din Tai Fung
07.2023 - Current
- Managed seating arrangements for the floor
- Communicated adequate wait times with guests and the floor
- Delegated FOH staff in between bottlenecks to create a flow within the restaurant
- Trained new hires on floor duties relating to company and guest related standards
- Resolved guest related problems by referring the problem at a prompt speed so situations would not escalate
Assistant Banker
Chase
01.2024 - 04.2025
- Managed customer daily transactions while maintaining an end of day balance.
- Guiding new customer business or regular to appropriate accounts/internal team
- Solving internal app issues with backend customer service
- Navigating customers through the Chase app and their everyday needs
- Opening and closing accounts
Web manager; E-commerce
IJOAH
11.2022 - 08.2023
- Monitoring inventory count on a daily basis
- Relation management with leading retailers
- Evaluating social trends to deliver related content for our target audience
- Maintaining web design on business website and other platforms ex:(Fashion Go)
- SEO: using Google data analysis for optimization layout
- Reviewing platforms’ user compliance policies along with safety net features for our customers
Shift lead
Salt & Straw
01.2019 - 01.2022
- Morning, evening, and night cash evaluations from expected sales
- Shift supervision, assessing call outs and schedule (rotation)
- Reviewing new shop standards set by district management with scoopers as soon as possible
- Training new employees with necessary skills to close, open, and make the shop run as smooth as possible, relay how customer interactions should be.
Intern
Print System
05.2021 - 11.2021
- Managing two floor teams assessing detail oriented projects
- Inventory daily count from WIP to finished production
- Managing margin error of under/over produced goods including damaged goods
- Communicating real time with our customer for corrections on the final product
Front Office Assistant
UCLA
2017 - 2019
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between departments to enhance patient experience and reduce wait times.
- Trained new staff on office procedures and customer service best practices, fostering a collaborative environment.
- Implemented electronic filing system, improving document retrieval speed and accuracy.
Education
Associates degree - Business Administration
Pasadena City College
01.2022
High school diploma - undefined
University High School
01.2018
Skills
- Application in Softwares: Microsoft Office, Adobe Photoshop, Adobe Illustrator, SQL
- Languages: fluent in Spanish and in English
Certification
- Digital Marketing & E-commerce Google certificate
- County of Los Angeles County Youth Bridges Program
Timeline
Assistant Banker
Chase
01.2024 - 04.2025
Server
Din Tai Fung
07.2023 - Current
Greeter
Din Tai Fung
07.2023 - Current
Web manager; E-commerce
IJOAH
11.2022 - 08.2023
Intern
Print System
05.2021 - 11.2021
Shift lead
Salt & Straw
01.2019 - 01.2022
Associates degree - Business Administration
Pasadena City College
High school diploma - undefined
University High School
Front Office Assistant
UCLA
2017 - 2019