Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Mannette

Porters Lake,NS

Summary

Experienced customer service individual ready to bring critical thinking and problem solving skills to the job. Adept at managing schedules, maintaining accurate records, ensuring smooth operations and seamless communication. Known for adaptability, and results-driven approach, always aligning with changing needs and priorities. Dependable and resourceful, ensuring high standards and impactful contributions in dynamic environment.

Overview

19
19
years of professional experience

Work History

Educational Assistant

HRCE Schools
09.2018 - Current
  • Duties include assisting student's with special needs in areas of day to day learning and personal care
  • Ensuring that student's are meeting their educational programming in a safe and comfortable manner
  • Duties also include working and communicating closely and effectively with other EPA's and school staff to ensure need's are being met
  • Assisting teaching staff in development of educational outcomes for students

Travel Consultant (Home Based)

Destination Experts
10.2015 - 04.2018
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Handled sensitive information with professionalism and discretion.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
  • Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
  • Followed up with customers to increase customer service with travel plans.
  • Updated and maintained customer databases to increase customer retention.

Manager

Liquor Depot
07.2009 - 03.2010
  • Managing and operation of store including ordering product, receiving orders, ensuring product placement in store
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Printshop/Mailroom Clerk

RCMP
01.2009 - 06.2009
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Sort incoming and outgoing mail for internal departments and deliver mail to internal RCMP Departments
  • Use of electronic mailing systems, copiers, coiling machines for putting together training materials
  • Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
  • Organization of office, work stations and office supplies
  • Managed inventory of office supplies, minimizing downtime due to shortages by proactively replenishing stock as needed.
  • Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
  • Ensured office equipment such as postage machines was maintained regularly in order to provide uninterrupted service.

Administrative Assistant

RCMP
06.2008 - 01.2009
  • Administrative Assistant for Client Services Department for RCMP Headquarters in Edmonton
  • Data input by computer, taking of meeting minutes
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Reservations/Guest Service Agent

Delta Edmonton South Hotel
05.2006 - 05.2008
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Greeted guests upon arrival and offered assistance.
  • Collected room deposits, fees, and payments.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Maximized revenue by upselling room upgrades and additional services.
  • Dealing directly with customer complaints and leading shifts
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Managed group bookings to ensure seamless organization of events and accommodations.

Education

Bachelor of Arts - Criminology/Psychology

Saint Mary's University
05-2004

Skills

  • Critical thinking
  • Strong organization
  • Data entry proficiency
  • Confidentiality
  • Schedule management
  • Time management
  • Verbal and written communication
  • Complex Problem-solving
  • Customer service
  • Computer proficiency

Languages

English
Native or Bilingual

Timeline

Educational Assistant

HRCE Schools
09.2018 - Current

Travel Consultant (Home Based)

Destination Experts
10.2015 - 04.2018

Manager

Liquor Depot
07.2009 - 03.2010

Printshop/Mailroom Clerk

RCMP
01.2009 - 06.2009

Administrative Assistant

RCMP
06.2008 - 01.2009

Reservations/Guest Service Agent

Delta Edmonton South Hotel
05.2006 - 05.2008

Bachelor of Arts - Criminology/Psychology

Saint Mary's University

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