Stephanie Macmillan
Port Hope,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
LCBO
Peterborough, Ontario
09.2015 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Elections Poll Worker
Elections Canada
Toronto, Ontario
05.2014 - 06.2014
- Managed time effectively to balance multiple tasks, such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
- Collected necessary information from voters to determine correct voting location and ballot.
- Verified voter eligibility through checking identification and confirming registration information.
- Maintained positive working relationships with fellow staff and management.
- Coordinated support to facilitate general office operations.
Education
Some College (No Degree) - Police Foundations
Niagara College
Welland, ONSkills
- Interpersonal skills
- Conflict resolution
- Adaptive team player
- Technical troubleshooting
- Administrative support
- Time management
- Multitasking and organization
References
References available upon request.
Timeline
Customer Service Representative
LCBO
09.2015 - 03.2024
Elections Poll Worker
Elections Canada
05.2014 - 06.2014
Some College (No Degree) - Police Foundations
Niagara College
Similar Profiles
Jennifer MakinJennifer Makin
Shift Leader at LCBOShift Leader at LCBO
Sintia VardehSintia Vardeh
Customer Service Representative at LCBOCustomer Service Representative at LCBO
Swarnjot KaurSwarnjot Kaur
Customer Service Representative at LCBOCustomer Service Representative at LCBO
GARIMA SINGHGARIMA SINGH
Sales Associate at LCBOSales Associate at LCBO
Scott BrodieScott Brodie
District Operations Manager at GFL Environmental Inc.District Operations Manager at GFL Environmental Inc.