Stephanie MacDonald
Greater Sudbury,ON
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
10
10
years of professional experience
Work History
Life Insurance Qualifier
Specialty Life Insurance Inc.
10.2021 - Current
- Maintained high standards of customer service by building relationships with clients.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Outbound dial consumers who express interest to learn more about life insurance products
- Educating consumers on the benefits and features of insurance products, responding to questions.
- Handling objections.
- Screen inbound/outbound consumer calls and transfer qualified consumers to the appropriate life insurance agent.
- Engage consumers by providing relevant, accurate information.
Registered Practical Nurse
Pioneer Manor Nursing Home
07.2013 - 02.2022
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Administered medications via oral, and intramuscular injections and monitored responses.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Monitored patient reactions to drugs and carefully documented findings.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Education
Diploma - Nursing
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON06.2013
High School Diploma -
MacDonald Cartier
Sudbury06.2007
Skills
- Client Service
- Team Training and Development
- Client Education
- Client Relationship Management
- Diabetes Management
- Chronic Disease Management
- Chart Updating
- Emergency Response
- Care Planning
- Vaccine Administration
- Wound Care
- Nursing Staff Leadership
- Medical Records Management
- Personal Care Needs
- Patient Assessments
- Fluent in English and French
- Hospice and Palliative Care
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Life Insurance Qualifier
Specialty Life Insurance Inc.
10.2021 - Current
Registered Practical Nurse
Pioneer Manor Nursing Home
07.2013 - 02.2022
Diploma - Nursing
Cambrian College of Applied Arts And Technology
High School Diploma -
MacDonald Cartier