STEPHANIE MAAME FOSUA ANTWI
Montreal
Summary
Ambitious and self-driven entrepreneur with a strong background in customer service and business operations. Successfully launched and managed a beauty salon in Ghana, demonstrating leadership, organization, and a results-oriented mindset. In Canada, I have continued to develop my customer relations expertise through roles in high-impact organizations like UNICEF and Lifeline Canada. I am now seeking to leverage my skills in a fast-paced, growth-focused environment.
Overview
8
8
years of professional experience
Work History
CEO & Manager
Sycais Beauty Room
01.2022 - Current
- Founded and led daily operations of a full-service beauty salon
- Managed staff, scheduling, inventory, and customer satisfaction
- Executed brand and marketing strategies to grow clientele and revenue
Personal Response Agent
Lifeline Canada
Winnipeg
01.2023 - 04.2024
- Responded promptly and empathetically to emergency calls from subscribers
- Handled inquiries about products and services with professionalism and product knowledge
- Provided technical support and troubleshooting for Lifeline equipment
- Ensured accurate updates to client records and followed up on alarms and service issues
Customer Service Representative (Temporary Contract)
UNICEF Canada
Winnipeg
10.2023 - 01.2024
- Made outbound calls to donors to welcome them and gather insights on their motivations for giving
- Provided donation reminders and legacy support follow-ups to deepen donor engagement
- Promoted donor loyalty by introducing supporters to additional giving programs (Survival Gifts, Marketplace, Legacy, and petitions)
- Acted as a brand ambassador for UNICEF, communicating its mission with clarity and compassion
Manager
Lux Hair Salon
01.2020 - 01.2022
- Oversaw salon operations, staff performance, and customer care
- Maintained high standards of service and professional grooming
Manager
Grace Grocery
01.2018 - 01.2020
- Supervised inventory, handled customer transactions, and maintained supplier relations
- Ensured compliance with all health, safety, and sanitation regulations.
- Resolved customer complaints in a courteous and professional manner.
Education
University of Professional Studies
01.2022
WASSCE -
Mfantsiman Girls' Senior High School
01.2020
BECE -
Mayflower International School
01.2017
Fountainhead Christian School
01.2016
Notre Dame Precious Ones
01.2004
Skills
- Customer relationship management
- Business operations and team leadership
- Time management and multitasking
- Conflict resolution and decision-making
- Compassionate, effective communication
- Microsoft Office: Word, Excel, PowerPoint
References
Reference upon request
Attributes
- Fast learner with a growth mindset
- Calm and focused under pressure
- Detail-oriented and organized
- Strong moral values and integrity-driven leadership
Leadership Experience
- Chaplain, Mayflower International School
- Class Chaplain, Mfantsiman Girls' Senior High School
Timeline
Customer Service Representative (Temporary Contract)
UNICEF Canada
10.2023 - 01.2024
Personal Response Agent
Lifeline Canada
01.2023 - 04.2024
CEO & Manager
Sycais Beauty Room
01.2022 - Current
Manager
Lux Hair Salon
01.2020 - 01.2022
Manager
Grace Grocery
01.2018 - 01.2020
University of Professional Studies
WASSCE -
Mfantsiman Girls' Senior High School
BECE -
Mayflower International School
Fountainhead Christian School
Notre Dame Precious Ones