Stephanie Lopez
Hesperia
Summary
Dynamic Property Manager and Training Specialist with a proven track record, excelling in tenant relations and staff management. Expert in property assessments and financial reporting, enhancing operational efficiency and customer satisfaction. Adept at developing training programs that foster employee growth and compliance with industry standards.
Overview
12
12
years of professional experience
Work History
Property Manager/ Field Trainer
National Storage Affiliates
08.2024 - Current
- Conducted detailed property inspections and assessments, identifying maintenance needs and enhancing overall property condition.
- Managed tenant relationships proactively, fostering positive interactions and addressing concerns to enhance satisfaction.
- Administered lease agreements meticulously, ensuring compliance with local laws and protecting tenant and landlord interests.
- Prepared financial reports accurately, providing insights into property performance and guiding budgetary decisions.
- Trained field staff in best practices for property management, improving operational efficiency and service quality.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Training Specialist
StorAmerica Self Storage
01.2015 - 2024
- Implemented learning management systems to streamline training delivery and track employee progress.
- Assessed training programs through participant feedback to ensure relevance and effectiveness.
- Delivered one-on-one coaching sessions to support employee development and address performance issues.
- Monitored and evaluated participant performance to measure training impact and effectiveness.
- Created user-friendly training manuals and resources to support ongoing learning.
- Developed online training modules to increase accessibility and convenience for staff learning.
- Reviewed and updated training content regularly to ensure compliance with industry standards.
- Provided ongoing support and resources to reinforce skills learned during training sessions.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
Inventory Specialist
Nordstrom
01.2014 - 2015
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
Education
High School Diploma -
Mojave High School
Hesperia, CaSkills
- Property management
- Payment collection
- Customer service-focused
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
Timeline
Property Manager/ Field Trainer
National Storage Affiliates
08.2024 - Current
Training Specialist
StorAmerica Self Storage
01.2015 - 2024
Inventory Specialist
Nordstrom
01.2014 - 2015
High School Diploma -
Mojave High School