Stephanie Lopez
San Diego
Summary
Over 10 years of experience in customer service, specializing in effective communication, multitasking, and analytical problem-solving. Proven ability to enhance customer experiences through tailored solutions and active listening, resulting in increased customer loyalty. Highly skilled in guest services, recordkeeping, and maintaining positive customer relations. Outgoing demeanor fosters a welcoming atmosphere for clients and colleagues alike.
Overview
12
12
years of professional experience
Work History
Guest Service Representative
Residence Inn San Diego Downtown
San Diego
08.2021 - Current
- Oversaw efficient front desk operations, managing guest needs in a busy facility.
- Handled guest requirements from check-in to check-out with attention to detail.
- Collected room deposits, fees, and payments through cash and card transactions.
- Addressed guest concerns and requests promptly to ensure satisfaction.
- Maintained up-to-date knowledge of hotel services and information relevant to guests.
- Completed daily checklists to track guest reports and operational tasks.
- Processed reservations via phone and email, accurately recording guest information.
Preschool Teacher
A Plus Subs
San Diego
01.2022 - 11.2023
- Incorporated engaging activities to enhance student participation and hands-on learning.
- Maintained classroom control by outlining standards and reinforcing positive behaviors.
- Ensured safety and wellbeing of children at all times.
- Sanitized toys and play equipment daily to uphold cleanliness standards.
- Monitored academic, social, and emotional progress of students, recording findings in individual files.
- Assisted children individually with assignments or challenging concepts for improved understanding.
- Communicated student progress regularly with parents to foster collaboration.
- Implemented proactive behavior modification strategies to keep students on-task.
Guest Services
Pier South Resort
San Diego
11.2020 - 11.2021
- Delivered comprehensive information on property features and local environment.
- Provided primary customer support to internal and external stakeholders.
- Resolved guest complaints and offered complimentary services to enhance satisfaction.
- Responded promptly to customer inquiries regarding products, services, and company details.
- Managed multiple tasks effectively to fulfill customer needs.
- Maintained current knowledge of hotel events, restaurant offerings, occupancy rates, staff updates, and VIP guests.
- Answered incoming customer calls with minimal wait times.
- Assisted customers in scheduling spa appointments, processing special requests, and making restaurant reservations.
Front Office Supervisor
Residence Inn Marriott
San Diego
02.2017 - 11.2020
- Trained new personnel on company operations, policies, and services.
- Responded to guest inquiries with professionalism and courtesy.
- Assisted guests with efficient check-ins and check-outs.
- Took responsibility in absence of Front Office Manager.
- Established and updated work schedules based on staffing levels and workload demands.
- Boosted customer service ratings through attentive and personable service.
- Collaborated with maintenance, housekeeping, and security teams to resolve issues efficiently.
- Provided detailed information on charge accounts and loyalty programs.
Cashier Team Lead
Sweet Tomatoes
San Diego
02.2013 - 11.2017
- Trained team members on cash register operations and cash handling techniques.
- Processed cash and credit transactions, including purchases and refunds.
- Counted cash drawers to verify accuracy of sales transactions.
- Conducted drawer counts at beginning and end of each shift.
- Operated POS systems for efficient payment collection.
- Enforced operating instructions, procedures, and safety regulations.
- Covered shifts during peak periods to ensure consistent service levels.
- Managed store opening, closing, and shift-change procedures with accurate logs.
Education
High School Diploma -
Charter School of San Diego
San Diego, CA2012
Skills
- Office management
- Critical thinking
- Time management
- Active listening
- Guest relations
- Telephone reservations
- Customer feedback
- Data communication
- Food service operations
- Billing and invoicing
- Oral and written communication
- Staff training
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Preschool Teacher
A Plus Subs
01.2022 - 11.2023
Guest Service Representative
Residence Inn San Diego Downtown
08.2021 - Current
Guest Services
Pier South Resort
11.2020 - 11.2021
Front Office Supervisor
Residence Inn Marriott
02.2017 - 11.2020
Cashier Team Lead
Sweet Tomatoes
02.2013 - 11.2017
High School Diploma -
Charter School of San Diego
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