Stephanie Lin

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Excellent skills in communicating job expectations and performance goals and standards
• Planned, monitored and appraised performance results and recommended merit increases to qualifying staff
• Appraised and evaluated employee productivity and efficiency for the purpose of recommending promotions or other changes in status
• Initiated, coordinated and enforced systems, policies and procedures
• Complimented on ability to resolve disputes between employees and handle complaints and grievances
• Familiar with coaching, counseling, and disciplining employees appropriately

• Special talent for training employees in product knowledge, service standards, policies and procedures, and sales techniques appropriate for the employee’s job
• Easily able to delegate duties among employees
• Committed to conducting training programs on topics of diversity, sexual harassment, employment standards and other defined curriculum
• Recognized for overseeing placement and display of merchandise, signage and store collateral, ensuring displays met standards and promotional objectives
• Exceptional at determining appropriate types of merchandise, material to be purchased for sales

• Microsoft Office Administration Certificate Program, 2000, Ability Career and Employment Service, Edmonton, AB
• Fast-Track MBA Program (Young Women Entrepreneur Program), 1998, Human Resources Development of Canada & Communicating Power, Edmonton, AB
• Clear Communications Accent Acquisition and Interpersonal Skills Development Program, 1993, Peggy Kayne, Pronunciation and Speaking Consultant for Foreign Educated Professionals, Edmonton, AB

• Effective at interviewing, recruiting and hiring over 100 qualified job candidates; recommended hire rates commensurate with candidate experience
• Highly committed to training and holding associates accountable for the proper presentation of merchandise and provision of information about product add-ons, services and payment options to meet company expectations
• Special flair for assisting and training sales associates on greeting customers to meet service standards and effectively closing sales
• Exceptional skills in addressing customer needs including repairs, credit issues, upgrading merchandise and locating merchandise
• Produced win-win outcomes when resolving customer complaints, using discretion to balance customer satisfaction and company interests
• Knowledgeable in performing annual and monthly reviews of over 50 employees to encourage meeting future goals and objectives