Stephanie Lilian
Martinez
Summary
Results-oriented leader with extensive experience in retail operations. Known for maximizing operational excellence and fostering talent development. Committed to driving year-over-year business growth while enhancing team productivity and performance metrics.
Overview
17
17
years of professional experience
Work History
General Manager
Ulta Beauty Inc.
06.2022 - Current
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Executive Team Leader - Specialty Sales
Target
09.2018 - 06.2022
- Knowledge of retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Experience setting and planning department(s) monthly/quarterly workload to support business priorities and managing a team to deliver on sales goals
- Ability to manage multiple specialty businesses and balance team member expertise in each area to effectively manage team in each department
- Skills in recruiting, selecting, and talent management of hourly team members and leaders
- Plan, lead, and follow up on organizational and operational changes
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
Store Manager
Pier 1 Imports
10.2016 - 09.2018
- Manage daily sales floor operations to deliver an outstanding store experience that improves customer loyalty, including excellent customer service
- Ensures properly scheduling within payroll budgets, floor coverage, and floor management to maximize sales volume
- Develop talent by building a diverse and high performing team, provides feedback and empowers the team to make critical decisions
- Recruits, hires, and develops store associates; prepares and conducts all performance reviews and evaluations; reviews Key Performance Indicator reports and delivers coaching as needed
Assistant Branch Manager
J.P.Morgan Chase
06.2012 - 10.2016
- Support the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards
- Demonstrate proficiency in operations, transaction accuracy and efficiency
- Detail-oriented, organized, with the ability to multi-task while following policies, procedures and other banking regulatory requirements
Store Manager
Marc Ecko Cut & Sew
08.2008 - 06.2012
Education
Business Administration -
San Francisco State University
San Francisco, CASkills
- Efficient multi-tasker
- Operational management
- Business growth
- Team training
- Inventory management
- Performance metrics
- Customer relationship management
- Strategic planning
- Employee scheduling
- Problem solving
- Effective communication
- Time management
- Talent development
- Networking
Timeline
General Manager
Ulta Beauty Inc.
06.2022 - Current
Executive Team Leader - Specialty Sales
Target
09.2018 - 06.2022
Store Manager
Pier 1 Imports
10.2016 - 09.2018
Assistant Branch Manager
J.P.Morgan Chase
06.2012 - 10.2016
Store Manager
Marc Ecko Cut & Sew
08.2008 - 06.2012
Business Administration -
San Francisco State University