Stephanie Lewis
SAN JOSE
Summary
Proactive professional with a strong ability to adapt to new challenges. Demonstrated problem-solving skills and a history of building effective relationships with clients and colleagues. Committed to driving team success and delivering positive outcomes.
Overview
18
18
years of professional experience
Work History
Office Manager
Action Cleaning Service
San Jose
03.2013 - Current
- Held multiple positions within the company
- Managed daily office operations for a cleaning service company.
- Coordinated staff schedules and client appointments.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Enhanced client base through successful service sales to new clients.
- Managed office inventory and placed new supply orders.
- Maintained filing systems for employee and client records.
- Recruited, interviewed and selected employees to fill vacant roles.
- Trained new employees on company policies and procedures.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Provided administrative support to management team including preparing reports and presentations.
Office Assistant
Viking Door and Window
San Jose
08.2007 - 12.2011
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Handled incoming and outgoing mail, packages, and deliveries with attention to detail.
- Updated and maintained filing systems to ensure easy access to information.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Supported the accounting department with administrative tasks to enhance operational efficiency.
- Managed the processing of Pre-lien notices for account clients to maintain compliance and accuracy.
Skills
- Office management
- Staff scheduling
- Client relationship management
- Inventory control
- Employee training
- Administrative support
- Problem solving
- Attention to detail
- Time management
- Customer service
- Quality assurance
- Payment monitoring
- MS office
- Team building
- Data management
- Multitasking Abilities
- Leadership
- Task prioritization
Affiliations
- Long time volunteer and Board member with local Little league.
References
References available upon request.
Timeline
Office Manager
Action Cleaning Service
03.2013 - Current
Office Assistant
Viking Door and Window
08.2007 - 12.2011