Stephanie Leveiller
TORONTO,ONTARIO
Summary
Resourceful and experience Administrative Assistant with background providing office management, employee support and administrative support. Polished in scheduling meetings, maintaining calendars, answering phones and updating databases. Proficient in various software and report generation.
Overview
8
8
years of professional experience
Work History
Administrative Assistant to Clinical Leader
St.Michael's Hospital
Toronto, Ontario
12.2021 - Current
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Provided secretarial and office management support while building cooperative working relationships.
- Prepared and prioritized calendars and correspondence.
- Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service.
- Coordinated interviews for potential new hires, participated on the interview panel, and provided new staff with all necessary information.
- Scheduled and organized performance appraisals.
- Assisted with event planning through meeting room preparation, catering arrangements, and invitation distribution.
- Updated electronic and hard copy files, maintaining compliance with company data security and archival procedures.
- Processed financial documents, contracts, expense reports, and invoices.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Wrote and distributed meeting agendas and minutes to department heads and executive team members.
- Monitored emails sent to the Manager's inbox, responding to queries, or forwarding them accordingly.
- Resolved conflicts between staff members efficiently while maintaining professionalism.
Administrative Assistant to Department
Cystic Fibrosis Program St.Michael's Hospital
Toronto, Ontario
08.2018 - 12.2021
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Screened visitors and directed to specific location for office safety.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Checked stock to determine inventory levels and maintain office supply products.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Maintained a strong and trusting rapport with patients and all healthcare staff to build relationships.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments, meetings, and events for management staff.
- Interacted closely with practitioners, nurses, and patients and used effective interpersonal, active listening, and communication skills.
- Verified patient billing information, processed patient accounts, and maintained records and documentation.
- Prepared clinic charts, packages, and specimen containers to assist with clinic flow.
- Assisted with the transition of pediatric patients to the adult Cystic Fibrosis clinic.
Clerical Assistant Respirology
St.Michael’s Hospital
Toronto, ON
02.2017 - 08.2018
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Worked easily with office programs such as Soarian Scheduling, Soarian Clinicals, Outlook, ART and ADT/MS4 to carry out daily team clerical needs.
- Registered patients for their clinic appointments, booked follow up appointments and ensured all necessary testing was completed prior to their appointments.
- Provided exemplary training in office procedures and policies to new employees.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Managed unit call reception and routed calls to correct department.
Education
Medical Terminology
Canadian Red Cross
03.2017
Bachelor of Arts -
Queen's University
Skills
- Microsoft Word, Powerpoint
- Timeline Planning and Management
- Excel Spreadsheets
- Detailed Meeting Minutes and Memo Preparation
- Multitasking
- Flexible
- Organizational skills
- Scheduling and calendar management
- Medical Terminology
- Payroll Software Proficiency
- Conflict resolution
- Able to work independently and in a group setting
- File and data retrieval systems
- Recordkeeping and bookkeeping
- Sensitive material handling
- Staff Management
References
References available upon request.
Timeline
Administrative Assistant to Clinical Leader
St.Michael's Hospital
12.2021 - Current
Administrative Assistant to Department
Cystic Fibrosis Program St.Michael's Hospital
08.2018 - 12.2021
Clerical Assistant Respirology
St.Michael’s Hospital
02.2017 - 08.2018
Medical Terminology
Canadian Red Cross
Bachelor of Arts -
Queen's University
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