Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
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Stephanie Lessard-Bobrow

Stephanie Lessard-Bobrow

Vaudreuil-Dorion,QC

Summary

A passionate, creative problem solver who likes to take initiative and provide successful strategies. This has been demonstrated intuitively in the Account Management roles in collaborating with multi-departments on marketing projects and product development initiatives. A robust background in customer relationship management and excellent communication and analytical skills. A solutions oriented leader who likes to challenge the status quo.

Overview

7
7
years of professional experience

Work History

Account Manager

SweetIQ
06.2017 - 03.2020
  • Manage and maintain relationships with new and existing customers by becoming their strategic partner and Local Marketing expert
  • Collaborate with various internal teams to ensure utmost customer satisfaction and product delivery
  • Be the communications lead during client onboarding and training as well as the ongoing technical and strategic support
  • Provide regular and timely performance reviews and proactively identify opportunities for growth in each account

Account Manager

Yellow Pages
10.2015 - 06.2017
  • Customer satisfaction assurance; Work closely with clients to ensure their needs are being met and ensuring an optimal service
  • Performance monitoring; Proactively review, monitor and provide recommendations for high end digital marketing campaigns, leading to retention and growth of the accounts
  • Sales collaboration; Strategize with campaign managers, sales reps, and any other relevant parties for up-sell and retention purposes
  • Delivery of products; Coordinates with members of the fulfillment team, sales and clients, to ensure accurate and timely delivery of products and help manage the program deliverables.

Customer Care Agent

Oakley Canada
11.2014 - 09.2015
  • Create sales orders and ability to up-sell other products or services to increase brand loyalty
  • Respond promptly to customer inquiries, problems and complaints in accordance with company guidelines.

Media Account Consultant

Yellow Pages
03.2014 - 09.2014
  • Consult and acquire new YP customers and who can benefit from digital marketing & advertising solutions
  • Provide exceptional service while growing YP sales revenue by developing a value partnership with clients.

Manager and Coordinator

EC Sales
03.2013 - 03.2014
  • Monitor and provide support to the sales team to acquire new clients and give after sales support
  • Oversee all customer orders with suppliers, coordinate new products coming into the Canadian marketplace, and follow up on the deliveries
  • Organize trade shows and manage the booths.

Education

Bachelor of Commerce - Management And Finance

JMSB, Concordia University
Montreal, QC
05.2013

Skills

  • Problem Solving
  • Microsoft Office
  • Digital Marketing
  • Communication
  • Management
  • Results orientation

Accomplishments

    5th place Commerce Games (2010) - Sports

Languages

English
Native or Bilingual
French
Full Professional

Affiliations

  • Ultimate Frisbee
  • Outdoor sports; hiking, biking, skiing
  • Traveling
  • Health and Wellness

Timeline

Account Manager

SweetIQ
06.2017 - 03.2020

Account Manager

Yellow Pages
10.2015 - 06.2017

Customer Care Agent

Oakley Canada
11.2014 - 09.2015

Media Account Consultant

Yellow Pages
03.2014 - 09.2014

Manager and Coordinator

EC Sales
03.2013 - 03.2014

Bachelor of Commerce - Management And Finance

JMSB, Concordia University

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Stephanie Lessard-Bobrow