Stephanie Leon
Torrance
Summary
Efficient medical administrative support professional with a proven track record of high productivity and swift task completion. Expertise in patient scheduling, medical billing, and records management. Strong communication and organizational skills enhance office operations and foster positive patient interactions.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Providence Saint John's Health Center
Santa Monica
07.2024 - Current
- Collected and verified patient information for accurate admissions and registration.
- Managed insurance verification processes to enhance patient access efficiency.
- Educated patients on policies, procedures, and available services to ensure understanding.
- Applied HIPAA regulations while handling patient information to maintain confidentiality.
- Collaborated with team members to optimize patient intake workflows consistently.
- Performed pre-registration functions by verifying demographics and collecting co-payments.
- Scanned documents into electronic medical records for streamlined data management.
- Obtained necessary signatures for privacy laws and consent for treatment during registration.
Administrative Assistant
Developmental Pediatrics
Los Angeles
12.2019 - Current
- Managed patient scheduling and appointment coordination for developmental assessments.
- Maintained electronic health records to ensure compliance and data accuracy.
- Processed invoices using accounting software for accounts payable and receivable.
- Organized and maintained filing systems for physical and electronic documents.
- Coordinated team meetings with healthcare professionals, including setting up Zoom calls.
- Answered phone calls and emails to facilitate effective communication with families.
- Tracked shared expenses to support financial management of private practice.
- Handled mail distribution, including sorting and preparing packages for courier services.
Office Manager
The Dental Spot
06.2010 - 12.2019
- Directed front desk activities, managing visitor inquiries and appointments effectively.
- Maintained accurate patient records and updated treatment documentation regularly.
- Monitored accounts receivable to track outstanding payments diligently.
- Implemented efficient filing systems for patient records and billing documents.
- Addressed patient inquiries promptly to resolve concerns and maintain satisfaction.
- Coordinated scheduling of patient appointments across various dentists seamlessly.
- Educated patients on billing procedures and payment options clearly.
- Oversaw inventory management of dental supplies, ensuring adequate stock levels.
Education
Associate Of Science - Business Administration
El Camino College
Torrance, CA, USA12.2003
Skills
- Accounts payable management
- Attention to detail
- Cash collection strategies
- Dental insurance expertise
- Eaglesoft proficiency
- Hybrid and remote work
- Medical record management
- Multitasking abilities
- Office management skills
- Office supplies coordination
- Organizational skills
- Teamwork and collaboration
- Treatment planning expertise
- Written communication skills
- Patient registration processes
- Insurance verification techniques
- Electronic medical records handling
- HIPAA compliance knowledge
- Data management practices
- Customer relationship management
- Appointment scheduling efficiency
- Billing procedures knowledge
- Healthcare systems navigation
- Customer service excellence
- Registration and admissions processes
Timeline
Patient Access Representative
Providence Saint John's Health Center
07.2024 - Current
Administrative Assistant
Developmental Pediatrics
12.2019 - Current
Office Manager
The Dental Spot
06.2010 - 12.2019
Associate Of Science - Business Administration
El Camino College
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