Stephanie Laufman
Port Carling,Canada
Summary
Detail-oriented professional with extensive experience in operations coordination, administration, and customer service. Proven track record of enhancing efficiency through process optimization and effective communication. Skilled in utilizing digital tools such as SAP, Microsoft Office, and CRM systems to streamline operations. Consistently meets operational targets in fast-paced environments through strong organizational abilities.
Overview
1
1
Certification
Work History
Operations Coordinator
Avante Security
Port Carling, Canada
- Current
- Schedule service calls for security/CCTV systems
- First point of contact for clients via phone, email, and in person
- Maintain inventory, receive and assign equipment
- Produce reports and assign products to technicians
Firefighter
Muskoka Lakes Fire Department
Muskoka Lakes, Canada
- Current
- Respond to emergency calls with speed and professionalism
- Operate and maintain firefighting equipment
- Attend regular training and certifications
- Lead public education initiatives and events
Owner / Cleaner
Stephanie Laufman Cleaning Services
Port Carling, Canada
- Managed cleaning services for residential and commercial clients
- Scheduled appointments and quoted new jobs
- Maintained bookkeeping, invoicing, and customer relations
Lead Supervisor
Shell – Town and Country
Port Carling, Canada
- Led day-to-day shift operations
- Managed stock and vendor orders
- Responsible for till balancing and shift closes
- Provided frontline service during high-volume hours
Administrative Assistant / Dispatcher
Jay & Jay Business Services
Orangeville, Canada
- Dispatched nationwide technician service calls
- Processed invoices, work orders, and estimates
- Managed office logistics, filing systems, and communication
Inventory Coordinator / Office Administrator
ArcelorMittal Dofasco
Hamilton, Canada
- Handled employee time tracking and payroll input using SAP
- Maintained inventory and shipment records
- Scheduled training and assisted with SAP training
Education
Ontario Secondary School Diploma -
Bishop Ryan Catholic Secondary School
Hamilton, ON01.2005
Skills
- Microsoft Office Suite
- SAP software
- CRM systems
- Dispatch management
- Inventory control
- Service scheduling
- Report generation
- Inventory management
Certification
- Smart Serve Certified, Ontario Smart Serve, 2024-2029
- Standard First Aid (AED/CPR C), Action First Aid, 2023-2026
- Ontario Driver’s License, Class DZ
References
References available upon request.
Timeline
Operations Coordinator
Avante Security
- Current
Firefighter
Muskoka Lakes Fire Department
- Current
Owner / Cleaner
Stephanie Laufman Cleaning Services
Lead Supervisor
Shell – Town and Country
Administrative Assistant / Dispatcher
Jay & Jay Business Services
Inventory Coordinator / Office Administrator
ArcelorMittal Dofasco
Ontario Secondary School Diploma -
Bishop Ryan Catholic Secondary School
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